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- Tasks: Provide hands-on IT support for end user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a busy operational site environment.
- Benefits: Competitive daily rate, flexible working conditions, and opportunities for skill development.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Make a real difference by delivering top-notch support to users every day.
- Qualifications: Experience in Level 2 IT support and strong understanding of IT fundamentals.
The predicted salary is between 39000 - 45000 £ per year.
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities
- Provide deskside support for PCs, laptops, mobile devices and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processes
- Work within virtual, MDM and VPN environments
- Log, update and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Required Skills and Experience
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications and Lotus Notes
- Experience supporting mobile devices
- Understanding of data backup techniques
- Experience working within an ITIL environment
- Strong communication and customer facing skills
- Logical and analytical approach to troubleshooting
- Ability to work independently and manage workload effectively
Desirable
- Familiarity with Microsoft SCCM
- Experience working with ServiceNow
- Exposure to virtualisation, MDM and VPN environments
IT Support Engineer in Kelty employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Kelty
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Nail that interview prep! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your knowledge of Windows 10 and 11, and don’t forget to highlight your customer service experience.
✨Tip Number 3
Show off your skills with a portfolio! Create a document or presentation that outlines your past projects, including any hardware and software issues you've resolved. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your hands-on experience and problem-solving skills, and let us help you land that IT Support Engineer role.
We think you need these skills to ace IT Support Engineer in Kelty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Level 2 IT support and showcases your skills with Windows 10 and 11. We want to see how your background aligns with the role, so don’t be shy about mentioning specific projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share your passion for tech and customer service, and let us know how you can contribute to our team.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved hardware and software issues in the past. We love seeing a logical and analytical approach, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any hardware and software troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user-facing support, think of examples where you've delivered excellent customer service. Prepare to share how you handled difficult situations or complaints, showcasing your strong communication skills.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is key for this position. Brush up on the basics and be prepared to discuss how you've applied these principles in your previous roles, especially in ticket management and incident resolution.
✨Prepare for Practical Scenarios
Expect to face some practical scenarios during the interview. Think about common hardware and software issues you might encounter and how you would troubleshoot them. Practising these scenarios can help you feel more confident.