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- Tasks: Manage client relationships and ensure service level agreements are met.
- Company: Join a well-established Managed Service Provider with a strong reputation.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on client services.
- Qualifications: Experience in IT service management and strong communication skills required.
- Other info: Immediate response for qualified candidates; great opportunity awaits!
My well established MSP Client is urgently recruiting for an IT Service Manager (Tactical) to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided, whilst establishing and articulating business requirements for new services or changes to existing services. The role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually. I have a detailed specification, please send an up to date CV for an immediate response and more information on a great opportunity with a fantastic Client
IT Service Manager (Tactical) employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager (Tactical)
✨Tip Number 1
Fokussiere dich darauf, deine Fähigkeiten im Beziehungsmanagement zu betonen. Zeige, dass du in der Lage bist, starke, kollaborative Beziehungen zu Kunden aufzubauen und als vertrauenswürdiger Berater zu agieren.
✨Tip Number 2
Bereite dich darauf vor, Beispiele für deine Erfahrungen mit SLA-Management und der Dokumentation von Service Level Requirements zu teilen. Das zeigt, dass du die Anforderungen an Dienstleistungen verstehst und umsetzen kannst.
✨Tip Number 3
Sei bereit, über deine Fähigkeiten zur Konfliktlösung zu sprechen. In dieser Rolle musst du möglicherweise zwischen verschiedenen Geschäftsbereichen vermitteln, also zeige, dass du in der Lage bist, unterschiedliche Anforderungen zu managen.
✨Tip Number 4
Informiere dich über aktuelle Trends in der IT-Service-Branche. Das wird dir helfen, proaktiv auf Veränderungen im Kundenumfeld zu reagieren und innovative Lösungen anzubieten.
We think you need these skills to ace IT Service Manager (Tactical)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Manager (Tactical) position. Understand the key responsibilities and required skills, such as relationship management, service level agreements, and service portfolio maintenance.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to manage client relationships, document service level agreements, and handle conflicting service requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the role and your enthusiasm for the opportunity. Mention specific examples from your past experiences that demonstrate your capability in managing IT services and client relationships.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Red King Resourcing
✨Understand the Role
Make sure you have a clear understanding of the IT Service Manager (Tactical) role. Familiarize yourself with the responsibilities, especially around managing client relationships and service level agreements. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a trusted advisor, strong communication is key. Prepare examples of how you've successfully mediated between conflicting requirements in previous roles. Highlight your ability to document and articulate business requirements clearly.
✨Demonstrate Your Analytical Abilities
Be ready to discuss how you've identified changes in customer environments or technology trends in the past. Provide specific examples of how you adapted services based on these insights, showcasing your proactive approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to review SLAs or address service breaches, and be prepared to explain your thought process and actions taken.
