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For Companies At a Glance
- Tasks: Provide hands-on IT support for end user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a busy operational environment.
- Benefits: Competitive daily rate, contract role with potential for extension.
- Other info: Opportunity to work independently and enhance your technical skills.
- Why this job: Gain valuable experience while delivering top-notch customer service.
- Qualifications: Experience in Level 2 IT support and strong IT fundamentals required.
The predicted salary is between 30000 - 40000 £ per year.
£150 per day, Inside IR35 6 months initial contract
Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities
- Provide deskside support for PCs, laptops, mobile devices and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processes
- Work within virtual, MDM and VPN environments
- Log, update and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Required Skills and Experience
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications
IT Support Engineer in Fife employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Fife
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle real-life scenarios, like resolving hardware issues or supporting end user devices. Practice makes perfect!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as an IT Support Engineer, you'll be the face of the company for many users. Highlight any past experiences where you delivered exceptional support.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Support Engineer in Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows 10 and 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can deliver top-notch service. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky hardware or software issues. We’re looking for those 'aha!' moments that show you can think on your feet and provide great user support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any hardware and software issues you might encounter. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role involves delivering high-quality support to end users, think of examples where you've gone above and beyond for a customer. Highlighting your ability to communicate effectively and resolve issues will set you apart.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL-based processes is crucial for this position. Brush up on these methodologies and be prepared to discuss how you've applied them in previous roles. This shows that you can work within structured frameworks.
✨Prepare for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would approach diagnosing a hardware issue or setting up a new device. Being able to articulate your thought process will demonstrate your hands-on skills.