At a Glance
- Tasks: Provide first-line IT support and maintain IT infrastructure for a dynamic team.
- Company: Established client with a focus on technology and customer service.
- Benefits: Competitive pay, potential for permanent role, and weekend overtime at 1.5x rate.
- Other info: Opportunity for continuous learning and improvement in a supportive environment.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong problem-solving, and communication skills.
The predicted salary is between 19 - 19 £ per hour.
My well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business.
Key Responsibilities
- Provide first-line IT support via phone, email and the helpdesk system.
- Troubleshoot hardware, software and user issues, escalating where necessary.
- Manage IT helpdesk tickets, ensuring timely updates and resolutions.
- Support user onboarding and offboarding, including device setup, account creation and access management.
- Maintain IT asset registers, software licences and equipment inventories.
- Prepare, redeploy and manage IT equipment, ensuring adequate stock levels.
- Liaise with third-party suppliers and service providers.
- Monitor mobile device and router usage and carry out routine system maintenance.
- Support IT projects and attend company sites when required.
- Contribute to continuous improvement initiatives and provide general IT support across the business.
About You
- Experience in a first-line IT support or IT technician role.
- Strong problem-solving and communication skills.
- A customer-focused approach with excellent organisational skills.
- The ability to prioritise tasks and work independently as well as part of a team.
- A willingness to learn and support ongoing improvements.
This role is fully onsite and there may be a need to work at weekends which will be paid at 1.5 the agreed hourly rate. If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role / Client.
IT Technician - Helpdesk in Fairfield employer: Red King Resourcing
Join a well-established company that values proactive and customer-focused individuals, offering a dynamic work environment where your contributions directly impact the IT infrastructure. With opportunities for professional growth and a culture that encourages continuous improvement, this role not only provides competitive pay but also the chance to work on exciting technology projects. Located onsite, you will be part of a supportive team that prioritises collaboration and innovation, making it an excellent place for those looking to advance their careers in IT.
