At a Glance
- Tasks: Ensure smooth travel experiences for clients and assist with ticketing and invoicing.
- Company: Luxury travel company dedicated to exceptional customer service.
- Benefits: Enjoy a respected career in luxury travel with a supportive team.
- Other info: Full-time role, Monday to Friday, with opportunities for growth.
- Why this job: Join a passionate team and make a difference in clients' travel experiences.
- Qualifications: Customer service experience required; travel experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis. This is a Mon-Fri role working 9am-6pm. Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.
Your responsibilities will include:
- Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
- Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
- Assisting clients with their voyager personalisers.
- Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
- Using your experience to assist the Sales Team in all aspects of their work.
- Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
- Assist with any questions our clients may have pre- or post-cruise.
You will need to:
- Have customer service experience; travel customer service experience is an advantage.
- Have your own car and full driving license.
- Have great interpersonal skills, a good telephone manner, be well educated and from a good background.
Customer Service Consultant employer: Red King Resourcing
Join a prestigious luxury travel company that values dedication and genuine care for its clients, offering a supportive work environment where your contributions are respected and rewarded. With a focus on employee growth, you will have the opportunity to develop your skills in a dynamic team, all while enjoying a balanced work-life schedule from Monday to Friday. Located in a vibrant area, this role not only promises a fulfilling career in luxury travel but also provides unique experiences that enrich your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the luxury travel industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show your passion for travel! When you get the chance to speak with potential employers, share your travel experiences and how they’ve shaped your customer service skills. It’ll make you stand out!
✨Tip Number 3
Prepare for interviews by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to share examples from your past experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for dedicated individuals who care about delivering top-notch service. Your next adventure in luxury travel could be just a click away!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let us know why you love travel and customer service. Share any personal experiences that highlight your dedication to helping others enjoy their journeys.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant customer service roles, especially in travel, to show us you're the perfect fit for our luxury travel team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your experience aligns with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in luxury travel.
How to prepare for a job interview at Red King Resourcing
✨Know Your Stuff
Before the interview, make sure you research the luxury travel industry and the specific company. Understand their values, services, and what sets them apart. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a client or resolved a tricky situation. This is crucial for a role that revolves around ensuring client satisfaction.
✨Be Personable and Professional
Since this role requires great interpersonal skills, practice your communication style. Be friendly yet professional during the interview. A good telephone manner is essential, so consider how you would present yourself over the phone as well.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's approach to customer service, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
