At a Glance
- Tasks: Ensure smooth travel experiences for clients and assist with ticketing and invoicing.
- Company: Luxury travel company dedicated to exceptional customer service.
- Benefits: Enjoy a respected career in luxury travel with a supportive team.
- Other info: Full-time role with Monday to Friday hours, 9am-6pm.
- Why this job: Join a passionate team and make a difference in clients' travel experiences.
- Qualifications: Customer service experience, preferably in travel, and strong interpersonal skills.
The predicted salary is between 25000 - 32000 £ per year.
My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis. This is a Mon-Fri role working 9am-6pm. Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.
Your responsibilities will include:
- Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
- Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
- Assisting clients with their voyager personalisers.
- Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
- Using your experience to assist the Sales Team in all aspects of their work.
- Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
- Assist with any questions our clients may have pre- or post-cruise.
You will need to:
- Have customer service experience; travel customer service experience is an advantage.
- Have your own car and full driving license.
- Have great interpersonal skills, a good telephone manner, be well educated and from a good background.
Customer Service Administrator employer: Red King Resourcing
Join a prestigious luxury travel company that values dedication and genuine care for its clients, offering a fulfilling career in an exciting industry. With a supportive work culture and opportunities for professional growth, you will thrive in a team that respects your contributions and prioritises employee satisfaction. Located in a vibrant area, this role provides a perfect balance of work-life harmony, making it an ideal place for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the luxury travel industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you genuinely care about their business and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the role, so you can demonstrate your expertise and confidence during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let us know why you’re excited about the luxury travel industry. Share any personal experiences or insights that highlight your dedication to providing exceptional customer service in this field.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role. Highlight any previous customer service roles, especially in travel, and don’t forget to mention your interpersonal skills and attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Red King Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the luxury travel industry and the specific services the company offers. Research their values and what makes them stand out. This will help you demonstrate your genuine interest in their business during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a client or resolved a difficult situation. This will show that you have the dedication they’re looking for.
✨Be Ready to Discuss Teamwork
Since this role involves assisting various team members, be prepared to talk about your experience working in teams. Share specific instances where you collaborated effectively with others, especially in high-pressure situations, to ensure smooth operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm and helps you determine if it’s the right fit for you.
