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For Companies At a Glance
- Tasks: Provide hands-on IT support for end user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a busy operational site environment.
- Benefits: Competitive pay of £150 per day with an initial 3-month contract.
- Other info: Opportunity to work independently and enhance your technical skills.
- Why this job: Make a real difference by delivering high-quality customer service to users.
- Qualifications: Experience in Level 2 IT support and strong understanding of IT fundamentals.
The predicted salary is between 30000 - 40000 £ per year.
£150 per day, Inside IR35
3 months initial contract
Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities
- Provide deskside support for PCs, laptops, mobile devices and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processes
- Work within virtual, MDM and VPN environments
- Log, update and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Required Skills and Experience
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications and Lotus Notes
- Experience supporting mobile devices
- Understanding of data backup techniques
- Experience working within an ITIL environment
- Strong communication and customer facing skills
- Logical and analytical approach to troubleshooting
- Ability to work independently and manage workload effectively
Desirable
- Familiarity with Microsoft SCCM
- Experience working with ServiceNow
- Exposure to virtualisation, MDM and VPN environments
Locations
IT Support Engineer in Cowdenbeath, Fife employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Cowdenbeath, Fife
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills before interviews. Set up a mock environment at home and tackle common hardware and software issues. This hands-on experience will give you the confidence to impress during technical assessments.
✨Tip Number 3
When you get an interview, be ready to showcase your customer service skills. Remember, it’s not just about fixing problems; it’s about making users feel supported and valued. Share examples of how you've delivered great service in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Cowdenbeath, Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Level 2 IT support and showcases your skills with Windows 10 and 11. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Share specific examples of how you've delivered high-quality customer service and resolved technical issues in the past.
Show Off Your Troubleshooting Skills: In your application, highlight your logical and analytical approach to troubleshooting. We love candidates who can think on their feet and solve problems efficiently, so give us some examples of challenges you've tackled successfully!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any hardware and software troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user-facing support, think of examples where you've delivered excellent customer service. Prepare to explain how you handle difficult situations and ensure users feel supported.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is key for this position. Brush up on the basics and be prepared to discuss how you've applied these principles in your previous roles, especially in ticket management and incident resolution.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process when diagnosing and resolving issues. This will showcase your logical and analytical approach to troubleshooting.