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- Tasks: Provide 1st and 2nd line IT support to users via phone, email, and in-person.
- Company: Join a well-established client with a dynamic IT support team.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Why this job: Make a real difference by solving IT issues and helping users thrive.
- Qualifications: Experience in IT support and knowledge of MS Office 365 and Windows OS.
- Other info: Stay updated on the latest tech trends while collaborating with a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.
Responsibilities
- Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
- Install, configure, and maintain hardware and software applications.
- Assist with the setup and maintenance of user accounts and permissions.
- Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
- Conduct regular system updates and patches to ensure optimal performance and security.
- Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
- Document support activities, solutions, and processes in the ticketing system.
- Collaborate with other IT team members to ensure seamless support and knowledge sharing.
- Stay updated on the latest industry trends and technologies to continuously improve support services.
Requirements
- A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a 1st/2nd line IT support role.
- Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer-focused attitude with a commitment to delivering high-quality support.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.
Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
1st / 2nd Line IT Support Engineer in City of London employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues with MS Office 365 or Windows systems. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of great opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Office 365, IP networking, and Windows operating systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant qualifications and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a customer-focused attitude, so let that come through in your writing.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can demonstrate strong problem-solving abilities, so share specific instances where you’ve successfully resolved technical challenges.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best possible response. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365, IP networking, and Windows operating systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your potential employer that you're not just familiar with the tools, but that you can effectively troubleshoot and support them.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practise explaining common IT issues in simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Showcase Your Problem-Solving Abilities
Prepare examples of challenging IT problems you've faced and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and your ability to think on your feet, which is crucial for this role.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing IT support tickets, it’s a good idea to familiarise yourself with common ticketing systems. If you have experience with any specific software, mention it during the interview. Showing that you understand the importance of documentation and timely resolution will highlight your commitment to excellent customer service.
