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For Companies At a Glance
- Tasks: Provide hands-on Level 2 support for PCs and laptops in a dynamic environment.
- Company: Join a leading company focused on user support in a regulated site.
- Benefits: Gain valuable experience, competitive pay, and a chance to grow your tech skills.
- Why this job: Make a real difference by helping users solve their tech issues face-to-face.
- Qualifications: Experience in Level 2 support and strong problem-solving skills required.
- Other info: Extensive onboarding process ensures you're fully prepared for success.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices.
Your Responsibilities
- Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software
- Diagnose and resolve hardware and software issues directly with end users
- Prepare, configure and deploy end user devices
- Carry out IMAC tasks in line with defined procedures
- Maintain accurate ticket updates and asset records
- Work within agreed SLAs, processes and escalation paths
- Communicate professionally with users in a controlled site environment
You Will Have
- Previous experience in a Level 2 deskside or onsite support role
- Strong hands-on experience supporting PCs, laptops and peripherals
- Confident operating in a face-to-face support environment
- Familiarity with Windows based end user environments
- Experience using ticketing systems and following structured processes
- Able to work independently while adhering to site rules and procedures
Additional Information
Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete.
L2 Deskside Support Engineer in Bridgwater employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Deskside Support Engineer in Bridgwater
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in deskside support. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves direct user interaction, being able to explain technical issues in simple terms is key. Grab a friend and do some mock interviews!
✨Tip Number 3
Stay organised with your applications. Keep track of where you've applied and follow up if you haven't heard back. A little persistence can go a long way in landing that interview!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace L2 Deskside Support Engineer in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Level 2 deskside support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with PCs and laptops!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be interacting with users in a controlled site environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve made the process super easy for you, so go ahead and hit that apply button!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, and peripherals. Be ready to discuss specific hardware and software issues you've resolved in the past. This will show that you have the hands-on experience they’re looking for.
✨Practice Your Communication Skills
Since this role involves face-to-face support, practice explaining technical issues in simple terms. You want to demonstrate that you can communicate effectively with users, especially in a regulated environment.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with how ticketing systems work. Be prepared to talk about your experience using them and how you ensure accurate ticket updates and asset records. This shows you understand the importance of structured processes.
✨Understand the Site Rules
Research the specific site environment you’ll be working in. Knowing the rules and procedures will help you answer questions confidently and show that you’re serious about adhering to their protocols.
