At a Glance
- Tasks: Help guests plan their stays and create memorable experiences.
- Company: Family-owned Cornish hotel group with a supportive culture.
- Benefits: Competitive salary, tips, sales bonuses, and generous holiday allowance.
- Other info: Opportunities for career growth and staff discounts on food and services.
- Why this job: Join a friendly team and make a real difference in guest experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24960 - 24960 £ per year.
Warm, organised and a natural people person? If you love creating brilliant experiences and helping people find exactly what they’re looking for, we’d love to hear from you.
As a Reservationist, you’ll be part of our friendly Central Reservations team, helping guests plan their stays at Scarlet and Bedruthan. Based in beautiful Mawgan Porth, you’ll be one of the first people our guests speak to — making every conversation feel welcoming, personal and helpful.
You’ll take the time to understand what each guest is looking for, share your knowledge of our hotels and confidently recommend the experiences, treatments and services that will make their stay extra special. You’ll also have the opportunity to earn an additional 10% sales bonus, paid quarterly, alongside a monthly share of tips.
This is a permanent, full-time role working 40 hours across 5 days per week. Our reservations team works Monday to Sunday, with 8.5-hour shifts between 8am and 6.30pm, so weekend availability is important. We’re also happy to hear from you if part-time hours would suit you better.
Please note, this role is based on site in Mawgan Porth and we are unable to offer remote working.
Who we’re looking for
- Warm, positive and friendly, with a natural ability to build genuine relationships
- Organised and able to keep on top of a busy workload
- A confident communicator, with excellent spoken and written English
- Comfortable using computers and willing to learn our booking systems
- Passionate about customer service and sales
- Motivated by achieving targets and contributing to the success of the wider team
- A great listener who takes the time to understand what guests really want
- A quick thinker who is confident using their initiative
- A good problem-solver who stays calm and helpful when things don’t quite go to plan
What you’ll be doing
- Speak with guests by phone and email, responding to enquiries quickly, warmly and efficiently
- Get to know what each guest is looking for and recommend the right hotel, experience or service for them
- Confidently showcase and upsell our hotel products and services
- Work towards sales targets and help our hotels achieve their budgeted revenue
- Accurately complete bookings and administration, ensuring all details are correct and clearly communicated
- Provide friendly, knowledgeable and professional service from the first enquiry through to booking
- Work closely with other hotel departments to make sure our guests receive a seamless experience
- Support your colleagues and celebrate each other’s successes along the way
Don’t worry if you don’t tick every box. If you’re enthusiastic about the role, enjoy working with people and have many of the skills we’re looking for, we’d still love to hear from you. We can teach you our systems and our way of doing things — what matters most is your attitude and your approach to our guests.
What we offer
- £24,960 per annum
- Monthly share of tips
- 10% sales bonus, paid quarterly
- Permanent contract with 28 days’ holiday per year, increasing to 29 days after one year
- A people-centric working environment
- Learning and internal career progression opportunities
- Uniform supplied
- Free parking
- 50% discount on food whilst on shift
- Staff discount scheme, including 40% off food and drinks and discounts across a range of hotel services
- Long service scheme — enjoy a free stay at Bedruthan after your first year
- Local partnership discounts, including discounted gym membership
- Access to our Health Shield Healthcare Plan
This isn’t simply a job — it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.
Reservations Specialist in Newquay employer: Red Hotels
Join a family-owned, independent Cornish business that prioritises people, place, and purpose. As a Commercial Manager at our stunning Mawgan Porth location, you'll enjoy a supportive work culture that fosters creativity and collaboration, alongside competitive benefits such as a generous salary, extensive holiday allowance, and opportunities for personal and professional growth. With a focus on employee wellbeing and a vibrant team environment, this role offers a unique chance to make a meaningful impact in one of Cornwall's most distinctive hospitality groups.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Hotels
Don't be shy about reaching out to Red Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Specialist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
