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For Companies At a Glance
- Tasks: Design and deliver a modern cloud contact centre platform using Amazon Connect.
- Company: Join a forward-thinking team transforming customer engagement.
- Benefits: Flexible remote work, competitive pay, and opportunities for skill development.
- Why this job: Shape the future of customer service with cutting-edge technology.
- Qualifications: Hands-on experience with Amazon Connect and Salesforce integration.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote
Contract: Freelance
Start: ASAP
The Role
We are looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation. You will define the target architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities.
Key Responsibilities
- Design end-to-end CCaaS architecture using Amazon Connect
- Define IVR and call routing logic aligned with Salesforce
- Produce the target state architecture (BYOT likely)
- Ensure security, compliance, and performance optimisation
- Collaborate with DevOps on deployment and automation
- Guide and upskill internal teams
Key Requirements
- Strong hands-on Amazon Connect experience
- Experience with Lex, Lambda, S3, Kinesis, AWS CLI
- Proven Salesforce integration experience
- Experience with Contact Lens / speech analytics
- Strong stakeholder communication skills
If this could be of interest, I’d be happy to share further details.
FREELANCE - AWS (Amazon Connect) Solution Architect - REMOTE in Manchester employer: RED Global
Contact Detail:
RED Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FREELANCE - AWS (Amazon Connect) Solution Architect - REMOTE in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the AWS and contact centre space. Join relevant online communities or forums where you can showcase your expertise and learn from others. Remember, sometimes it’s who you know that can help you land that freelance gig!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous projects with Amazon Connect and Salesforce integrations. Use case studies to demonstrate how you’ve solved problems and delivered value. This will make you stand out when potential clients are looking for someone with your expertise.
✨Tip Number 3
Don’t just apply, engage! When you find a job listing that excites you, take the time to reach out to the hiring manager or recruiter. Ask insightful questions about the role or the company. This shows your genuine interest and can set you apart from other candidates.
✨Tip Number 4
Keep your profile updated on our website! Make sure your skills and experiences are current, especially those related to AWS and Amazon Connect. A well-maintained profile increases your chances of being noticed by recruiters looking for freelancers like you.
We think you need these skills to ace FREELANCE - AWS (Amazon Connect) Solution Architect - REMOTE in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Amazon Connect and other relevant AWS services. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this freelance role. Share specific examples of your past projects that relate to CCaaS architecture and Salesforce integration.
Showcase Your Communication Skills: Since strong stakeholder communication is key, make sure your application reflects your ability to convey complex ideas clearly. We love candidates who can articulate their thoughts well, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RED Global
✨Know Your AWS Stuff
Make sure you brush up on your Amazon Connect knowledge. Be ready to discuss your hands-on experience with Lex, Lambda, S3, and Kinesis. Prepare specific examples of how you've designed CCaaS architectures in the past, as this will show your expertise and confidence.
✨Showcase Your Integration Skills
Since Salesforce integration is a key requirement, be prepared to talk about your previous projects involving Salesforce. Highlight any challenges you faced and how you overcame them. This will demonstrate your problem-solving skills and ability to work with complex systems.
✨Communicate Clearly
Strong stakeholder communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical stakeholders. Consider doing mock interviews with friends or colleagues to refine your communication style.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and design capabilities. Think about how you would approach designing an end-to-end CCaaS architecture or optimising performance. Having a structured thought process will impress your interviewers.