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For Companies At a Glance
- Tasks: Train staff on CRM and Microsoft 365, support users, and enhance business processes.
- Company: Join a leading international recruitment firm specialising in SAP and tech solutions.
- Benefits: Enjoy hybrid work, private medical and dental insurance, and discounts from top brands.
- Why this job: Be part of a dynamic team driving digital transformation and improving user experiences.
- Qualifications: Experience in CRM training, strong Microsoft 365 knowledge, and excellent communication skills required.
- Other info: Flexible working hours and additional leave for special occasions are included.
The predicted salary is between 36000 - 60000 £ per year.
Business Systems Trainer & Business Process Support Specialist
London Hybrid working
About Us:
We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.
Role Purpose:
This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects.
You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence.
Key Responsibilities
Training:
- Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications.
- Develop and maintain training materials, user guides, video tutorials and quick reference guides.
- Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality.
- Identify training needs through user feedback, system usage data, and liaison with managers.
- Promote best practices for using CRM tools and business systems.
Support:
- Act as a first point of contact for CRM usage queries and business process adherence
- Troubleshoot and resolve user-related issues promptly.
- Escalate complex technical issues to appropriate internal or external support teams as needed.
- Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system
Projects & Continuous Improvement:
- Support the planning, rollout, and adoption of CRM and IT related business change projects.
- Contribute to user acceptance testing, documentation, and user training for new systems or enhancements.
- Liaise with stakeholders to capture feedback and identify opportunities to streamline processes.
- Assist with CRM system configuration and data updates as required.
- Champion the adoption of new technologies and processes across the business.
Essential Key Requirements:
- Proven experience delivering CRM or IT training in a business environment.
- Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.)
- Good understanding of CRM systems, ideally in a recruitment environment
- Experience providing user support and troubleshooting business application issues.
- Ability to translate complex technical information into simple, user-friendly training.
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Flexible and proactive approach with a willingness to learn and adapt.
- Strong problem-solving skills and attention to detail.
:
Private Medical Insurance with Vitality
Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more
Private Dental Insurance
Hybrid Car scheme
Cycle to Work scheme
Access to a financial advisor for mortgages, investments, savings, & more
Purchase additional annual leave
Enhanced maternity leave
Paid paternity leave
Workplace Nursey benefits
Additional leave for honeymoon, wedding day
Have a day off on us when moving home
Free annual eye tests and flu jabs
Get in touch if you would like to learn more.
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Business System Trainer. Job in London Education & Training Jobs employer: RED Global
Contact Detail:
RED Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Trainer. Job in London Education & Training Jobs
✨Tip Number 1
Familiarise yourself with CRM systems and Microsoft 365 tools, as these are crucial for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering these technologies.
✨Tip Number 2
Network with professionals in the recruitment and training sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land this position.
✨Tip Number 3
Prepare to discuss your previous training experiences in detail. Think of specific examples where you successfully delivered training or resolved user issues, as this will showcase your expertise and problem-solving skills during interviews.
✨Tip Number 4
Stay updated on the latest trends in digital enablement and business process improvement. Being knowledgeable about current best practices will not only impress your interviewers but also show that you are proactive and forward-thinking.
We think you need these skills to ace Business System Trainer. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering CRM or IT training, as well as your knowledge of Microsoft 365. Use specific examples that demonstrate your ability to translate complex technical information into user-friendly training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities, particularly in training and user support. Be sure to include any experience you have with CRM systems in a recruitment environment.
Showcase Your Communication Skills: Since excellent communication is essential for this role, consider including a brief section in your application that illustrates your interpersonal skills. You could mention a successful training session you conducted or a time when you resolved a user-related issue effectively.
Highlight Continuous Improvement Initiatives: Demonstrate your proactive approach by mentioning any past experiences where you contributed to process improvements or supported the rollout of new technologies. This will show your potential employer that you are aligned with their commitment to continuous improvement.
How to prepare for a job interview at RED Global
✨Showcase Your Training Experience
Make sure to highlight your previous experience in delivering CRM or IT training. Be prepared to discuss specific examples of training sessions you've conducted and the positive outcomes that resulted from them.
✨Demonstrate Technical Proficiency
Familiarise yourself with Microsoft 365 tools and CRM systems, especially those relevant to the recruitment industry. Be ready to explain how you have used these tools effectively in past roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your troubleshooting skills. Think of examples where you successfully resolved user-related issues and how you approached those challenges.
✨Communicate Clearly and Effectively
Since the role requires translating complex technical information into user-friendly training, practice explaining technical concepts in simple terms. Good communication will be key during your interview.
