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For Companies At a Glance
- Tasks: Train staff on CRM and Microsoft 365, troubleshoot issues, and support IT projects.
- Company: Join a global recruitment firm specialising in SAP and tech solutions.
- Benefits: Enjoy private medical insurance, hybrid work, and discounts at top brands.
- Why this job: Be part of a dynamic team driving digital transformation and improving business processes.
- Qualifications: Experience in CRM training, strong Microsoft 365 knowledge, and excellent communication skills required.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Business Systems Trainer & Business Process Support Specialist
London Hybrid working
About Us:
We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.
Role Purpose:
This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects.
You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence.
Key Responsibilities
Training:
- Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications.
- Develop and maintain training materials, user guides, video tutorials and quick reference guides.
- Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality.
- Identify training needs through user feedback, system usage data, and liaison with managers.
- Promote best practices for using CRM tools and business systems.
Support:
- Act as a first point of contact for CRM usage queries and business process adherence
- Troubleshoot and resolve user-related issues promptly.
- Escalate complex technical issues to appropriate internal or external support teams as needed.
- Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system
Projects & Continuous Improvement:
- Support the planning, rollout, and adoption of CRM and IT related business change projects.
- Contribute to user acceptance testing, documentation, and user training for new systems or enhancements.
- Liaise with stakeholders to capture feedback and identify opportunities to streamline processes.
- Assist with CRM system configuration and data updates as required.
- Champion the adoption of new technologies and processes across the business.
Essential Key Requirements:
- Proven experience delivering CRM or IT training in a business environment.
- Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.)
- Good understanding of CRM systems, ideally in a recruitment environment
- Experience providing user support and troubleshooting business application issues.
- Ability to translate complex technical information into simple, user-friendly training.
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Flexible and proactive approach with a willingness to learn and adapt.
- Strong problem-solving skills and attention to detail.
𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝗯𝘂𝘁 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼:
✓ Private Medical Insurance with Vitality
✓ Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more
✓ Private Dental Insurance
✓ Hybrid Car scheme
✓ Cycle to Work scheme
✓ Access to a financial advisor for mortgages, investments, savings, & more
✓ Purchase additional annual leave
✓ Enhanced maternity leave
✓ Paid paternity leave
✓ Workplace Nursey benefits
✓ Additional leave for honeymoon, wedding day
✓ Have a day off on us when moving home
✓ Free annual eye tests and flu jabs
Get in touch if you would like to learn more.
Business System Trainer employer: RED Global
Contact Detail:
RED Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Trainer
✨Tip Number 1
Familiarise yourself with CRM systems and Microsoft 365 tools, as these are crucial for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering these technologies.
✨Tip Number 2
Network with professionals in the recruitment and training sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land the job.
✨Tip Number 3
Prepare to showcase your training delivery skills. Think of examples from your past experiences where you've successfully trained others, and be ready to discuss your approach to engaging different audiences during the interview.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to digital enablement and continuous improvement will help you align your answers during the interview, showing that you're a great fit for our team.
We think you need these skills to ace Business System Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering CRM or IT training, as well as your knowledge of Microsoft 365. Use specific examples that demonstrate your ability to translate complex technical information into user-friendly training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities, particularly in training and user support. Be sure to include any experience you have with CRM systems in a recruitment environment.
Showcase Your Communication Skills: Since excellent communication is essential for this role, consider including a brief section in your application that illustrates your interpersonal skills. You could mention a successful training session you conducted or a time when you resolved a user-related issue effectively.
Highlight Continuous Improvement Mindset: Demonstrate your proactive approach to learning and adapting by mentioning any relevant courses or certifications you've completed. Discuss how you've contributed to process improvements in previous roles, especially in relation to CRM or IT systems.
How to prepare for a job interview at RED Global
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering CRM or IT training. Highlight specific examples of training sessions you've designed and delivered, and how they improved user understanding and engagement.
✨Demonstrate Technical Proficiency
Familiarise yourself with the Microsoft 365 suite and any CRM systems relevant to the role. Be ready to explain how you would troubleshoot common issues and support users effectively.
✨Communicate Clearly
Since the role requires translating complex technical information into user-friendly training, practice explaining technical concepts in simple terms. This will showcase your communication skills and ability to connect with diverse audiences.
✨Emphasise Continuous Improvement
Discuss your approach to identifying training needs and gathering user feedback. Share examples of how you've contributed to process improvements in past roles, demonstrating your proactive attitude towards enhancing business operations.
