Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train staff on CRM and Microsoft 365, support users, and enhance business processes.
- Company: Join a leading international recruitment firm specialising in SAP and tech solutions.
- Benefits: Enjoy hybrid work, private medical and dental insurance, partner discounts, and more perks.
- Why this job: Be part of a dynamic team driving digital transformation and improving user experiences.
- Qualifications: Experience in CRM training, strong Microsoft 365 knowledge, and excellent communication skills required.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Business Systems Trainer & Business Process Support Specialist
London Hybrid working
About Us:
We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.
Role Purpose:
This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects.
You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence.
Key Responsibilities
Training:
- Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications.
- Develop and maintain training materials, user guides, video tutorials and quick reference guides.
- Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality.
- Identify training needs through user feedback, system usage data, and liaison with managers.
- Promote best practices for using CRM tools and business systems.
Support:
- Act as a first point of contact for CRM usage queries and business process adherence
- Troubleshoot and resolve user-related issues promptly.
- Escalate complex technical issues to appropriate internal or external support teams as needed.
- Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system
Projects & Continuous Improvement:
- Support the planning, rollout, and adoption of CRM and IT related business change projects.
- Contribute to user acceptance testing, documentation, and user training for new systems or enhancements.
- Liaise with stakeholders to capture feedback and identify opportunities to streamline processes.
- Assist with CRM system configuration and data updates as required.
- Champion the adoption of new technologies and processes across the business.
Essential Key Requirements:
- Proven experience delivering CRM or IT training in a business environment.
- Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.)
- Good understanding of CRM systems, ideally in a recruitment environment
- Experience providing user support and troubleshooting business application issues.
- Ability to translate complex technical information into simple, user-friendly training.
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Flexible and proactive approach with a willingness to learn and adapt.
- Strong problem-solving skills and attention to detail.
Business System Trainer employer: RED Global
Contact Detail:
RED Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Trainer
✨Tip Number 1
Familiarise yourself with CRM systems and Microsoft 365 tools, as these are crucial for the role. Consider taking online courses or tutorials to enhance your knowledge and skills in these areas, which will help you stand out during the interview process.
✨Tip Number 2
Network with professionals in the recruitment and training sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the position at StudySmarter.
✨Tip Number 3
Prepare to discuss your previous experience in delivering training and user support. Be ready to share specific examples of how you've successfully helped users understand complex systems, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges that might arise in the role and how you would address them. This proactive approach will highlight your readiness to contribute to continuous improvement initiatives at StudySmarter.
We think you need these skills to ace Business System Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering CRM or IT training. Emphasise your knowledge of Microsoft 365 and any previous roles where you provided user support or troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about training and how your skills align with the role. Mention specific examples of how you've successfully trained users or improved processes in past positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information simply. Use clear and concise language throughout your CV and cover letter.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your strong problem-solving skills. Discuss situations where you've resolved user-related issues or contributed to process improvements.
How to prepare for a job interview at RED Global
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering CRM or IT training. Highlight specific examples where you designed and delivered engaging training sessions, and how you adapted your approach based on user feedback.
✨Demonstrate Technical Proficiency
Make sure you have a solid understanding of Microsoft 365 tools and CRM systems. Be ready to explain how you've used these technologies in past roles and how you can help others utilise them effectively.
✨Communicate Clearly
Since the role requires translating complex technical information into user-friendly training, practice explaining technical concepts in simple terms. This will showcase your communication skills and ability to connect with users at all levels.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you successfully troubleshot user-related issues or contributed to process improvements, and be ready to discuss your thought process during those situations.
