At a Glance
- Tasks: Join our Passenger Operations team and provide top-notch customer service in a vibrant terminal environment.
- Company: Red Funnel, where individuality is celebrated and fresh thinking thrives.
- Benefits: Enjoy free travel, discounts, and access to wellness support while working.
- Other info: Flexible shifts, excellent training, and great career development opportunities await you.
- Why this job: Be part of a dynamic team and make a real difference for our passengers.
- Qualifications: Must be 18+, with customer service experience and a passion for teamwork.
The predicted salary is between 24000 - 30000 £ per year.
At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.
We are looking for enthusiastic people to join our Passenger Operations team in the role of Services Assistant within our Terminals on a fixed term basis until 30 September 2026, working 36 hours per week. This is a new and exciting opportunity for you to work alongside a fantastic team and become a part of the whole operation. You'll be working in a unique and busy environment, attending to the needs of our passengers and primarily taking care of their customer service needs.
We offer excellent training, a sense of belonging and a full benefits package to the applicants who impress us with their customer service skills and all round enthusiasm to develop.
What are we looking for in a candidate?
- Enthusiasm
- Passion for delivering first class customer service
- Excellent teamwork skills
- The desire to succeed
- A safety conscious mindset
- The ability to work well under pressure
- Exceptional time keeping and reliability
Working Conditions:
- This is a fixed term contact until the end of September with various patterns and hours available
- Based within our Southampton departure terminals for the company's car ferry and high speed services
- Length of shifts with range from 9 hours to 12 hours - Hours will vary from early and late shifts
- A flexible approach to work and shifts patterns is required
What training is included?
- Barista coffee creation
- Level 2 Food Hygiene Safety Certificate
- Fire Safety Training
- COSHH Certificate
- Manual Handling Training
- Food Allergens Awareness
- Alcohol Licensing Law Training
You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!
What benefits are included?
- Free foot travel/ subsidised vehicle travel on our ferries
- 75% off South West Trains
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz – offers and savings on loads of household names!
- 50% off Southern Vectis (Island buses)
- Free car parking during work.
- Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.
- Free access to a 24/7 employee assistance programme (EAP).
I'm in! What's the criteria to apply?
- Applicants must be aged 18 or over
- Applicants must be able to get to and from work for early starts and late finishes
- Applicants will preferably have a good standard of education as the role will involve cash handling
- Applicants should have a good level of experience working in a customer service and fast‑paced catering environment
- Applicants should be able to work well under pressure and intuitively
Terminal Services Assistant in Southampton employer: Red Funnel
At Red Funnel, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and every day offers new challenges. As a Terminal Services Assistant, you'll enjoy comprehensive training, a supportive team environment, and a generous benefits package that includes free travel on our ferries and discounts on local transport. Join us in Southampton and be part of a company that values genuine care, personal growth, and the joy of delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Terminal Services Assistant in Southampton
✨Tip Number 1
Get to know the company culture! Red Funnel is all about individuality and fresh thinking, so show us your personality during interviews. Be yourself and let your enthusiasm shine through!
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories that highlight your passion for delivering first-class service!
✨Tip Number 3
Be flexible with your availability. Since the role involves various shift patterns, showing that you can adapt will make you stand out. Let us know you’re ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our fantastic benefits right there!
We think you need these skills to ace Terminal Services Assistant in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re genuinely excited about the role and ready to bring your unique personality to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Red Funnel
✨Show Your Enthusiasm
Red Funnel is all about celebrating individuality and passion. Make sure to express your enthusiasm for the role and the company during the interview. Share specific examples of how you've delivered excellent customer service in the past, as this will resonate with their values.
✨Demonstrate Teamwork Skills
Since you'll be working in a busy environment, it's crucial to highlight your teamwork abilities. Prepare a few anecdotes that showcase how you've successfully collaborated with others in high-pressure situations. This will show that you can thrive in their dynamic Passenger Operations team.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of a couple of scenarios where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to first-class customer service, which is key for the Services Assistant role.
✨Be Flexible and Reliable
With varying shift patterns and hours, it's important to convey your flexibility and reliability. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules. This will reassure them that you're a dependable candidate who can handle the demands of the job.
