At a Glance
- Tasks: Lead a team to deliver top-notch customer service while ensuring passenger safety on board.
- Company: Join Red Funnel, the gateway to the Isle of Wight, where customer service is our passion.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a stunning environment.
- Other info: Work 4 days on, 4 days off, with opportunities for personal growth and development.
- Why this job: Experience the thrill of working on ferries with a diverse team and beautiful views.
- Qualifications: Management experience in customer service, preferably in food and beverage or retail.
The predicted salary is between 30000 - 40000 £ per year.
At Red Funnel, Customer Service is our passion and Safety is our priority. We love what we do. There aren’t many jobs where you get to serve customers whilst sailing on one of the most beautiful backdrops in the world, and still get to go home to your family and friends after every shift. Our values are key to us and we strive to embody Professionalism, Ambition and to be Caring and Friendly in all that we do.
Our ships carry in excess of 3 million passengers each year and we are proud to be the gateway to the Isle of Wight. Our on-board outlets offer hot food, quality coffee and a range of tasty snacks, day and night, and can cater for up to 800 passengers per sailing.
We are currently looking for a full time On-Board Services Officer to join the Passenger Operations team. You will be working as part of a diverse and unique team on board our raptor class ferries, not only providing and managing the delivery of a first-class service to our customers, but primarily looking after their safety and proficiently leading the Passenger Operations team in the event of an emergency.
Working under the guidance and instruction of the Passenger Operations Manager and Ship’s Master, this fast-paced but exciting role is responsible for managing the performance and day-to-day duties of the Passenger Operations team on board, ensuring that health and safety is never compromised, and the multi-site food, beverage and retail facilities are running smoothly and profitably in line with demand and the commercial strategy.
Other main duties include working closely with other departments on board and ashore to ensure the ships are able to operate in line with resourcing requirements, and that the ship’s accommodation is continually maintained to the highest standards.
Applicants should have good management and leadership experience within a high-volume customer-orientated and preferably food and beverage/ retail environment, together with excellent communication and interpersonal skills and commercial acumen.
Hours are 41 hours per week (average), worked on a rostered 4 days on 4 days off shift pattern, including bank holidays, varying between early starts, late finishes, and night shifts.
Applicants for this role should possess or be willing to undertake the following certification:
- A valid ENG1 certificate
- Raptor Safety Familiarisation Stage 1-4
- Level 2 Food Hygiene Certificate (minimum), Level 3 preferred
- STCW Medical First Aid Proficiency at Sea with AED Training
- STCW Personal Sea Survival Techniques
If you are an enthusiastic, passionate and safety conscious individual, with a desire to succeed and the ability to work well and lead a team under pressure, apply now!
On Board Services Officer in Southampton employer: Red Funnel
At Red Funnel, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in a vibrant and scenic environment while ensuring the safety and satisfaction of our passengers. Our commitment to professionalism, ambition, and a caring culture fosters a supportive workplace where employees can thrive and grow, with opportunities for development in customer service and leadership roles. With a flexible shift pattern and a focus on teamwork, joining our Passenger Operations team means being part of a dedicated family that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Services Officer in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Funnel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Funnel
Don't be shy about reaching out to Red Funnel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace On Board Services Officer in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Funnel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Funnel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
