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- Tasks: Join our crew to ensure passenger safety and deliver top-notch customer service.
- Company: Red Funnel, a unique ferry service with a focus on individuality and teamwork.
- Benefits: Free travel, discounts, training opportunities, and mental health support.
- Why this job: Experience life on the water while making a real difference for passengers.
- Qualifications: Must be 18+, have customer service experience, and a passion for teamwork.
- Other info: Flexible shifts with excellent training and career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.
We are looking for enthusiastic people to join our Passenger Operations team in the role of On Board Services Crew for our summer season. This is a new and exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.
We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.
ResponsibilitiesThe On Board Services Crew will attend to passenger needs and primarily focus on passenger safety while working as part of the ship’s crew. Responsibilities include delivering high-quality customer service and supporting operational needs during the summer season.
What are we looking for in a candidate?- Enthusiasm.
- Passion for delivering first class customer service.
- Excellent teamwork skills.
- A desire to succeed.
- A safety conscious mindset.
- The ability to work well under pressure.
- Exceptional timekeeping and reliability.
This is a 39.5 hours a week fixed term contract, working a rolling 4 days on 4 days off pattern. Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle). All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight. Length of shifts will vary from 9.25 hours to 12.25 hours. Hours vary from early, late and night shifts. Employees may occasionally be required to work in other areas of the business. A flexible approach to work and shift patterns is required.
What training is included?A wide range of training and development courses are provided (and required) as part of this role, including but not limited to:
- Level 2 Food Hygiene Safety Certificate
- STCW Personal Sea Survival Techniques
- Crowd Management
- Fire Safety Training
- COSHH Certificate
- Manual Handling Training
- Food Allergens Awareness
- Alcohol Licensing Law Training
You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!
What benefits are included?- Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
- 75% off South West Trains – gig in London? We’ve got you covered with this great discount!
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz – offers and savings on loads of household names!
- 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
- Free car parking during work.
- Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.
- Free access to a 24/7 employee assistance programme (EAP).
- Applicants must be aged 18 or over.
- Applicants must be able to get to and from work for very early starts and late finishes.
- Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain.
- Applicants will preferably have a good standard of education as the role will involve cash handling.
- Applicants should have good experience working in customer service and a fast-paced catering environment.
- Applicants should be able to work well under pressure and intuitively.
On Board Services Crew in Southampton employer: Red Funnel
Contact Detail:
Red Funnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Services Crew in Southampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Red Funnel's values and culture. Show us how your enthusiasm and passion for customer service align with our mission of being Wonderfully Different.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your teamwork skills and ability to handle pressure, as these are key for the On Board Services Crew role.
✨Tip Number 3
Dress the part! When you come for your interview, wear something smart but comfortable. We want to see your personality shine through while also knowing you can represent us well on board.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our fantastic team and ready to embark on this exciting journey with us.
We think you need these skills to ace On Board Services Crew in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see how excited you are about joining our team and delivering top-notch customer service. A sprinkle of personality can go a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for teamwork, safety consciousness, and the ability to thrive under pressure, so don’t hold back on showcasing those qualities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the On Board Services Crew.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Red Funnel
✨Show Your Enthusiasm
Red Funnel is all about celebrating individuality and passion. Make sure to express your enthusiasm for the role of On Board Services Crew during the interview. Share specific examples of how you've delivered excellent customer service in the past, and let your personality shine through!
✨Demonstrate Teamwork Skills
As part of the ship’s crew, teamwork is crucial. Prepare to discuss your experiences working in a team environment. Think of situations where you collaborated effectively with others, especially under pressure, and be ready to highlight how you contributed to the team's success.
✨Safety First Mindset
Since passenger safety is a top priority, be prepared to talk about your understanding of safety protocols. Familiarise yourself with basic safety practices relevant to the role, and share any previous experiences where you prioritised safety in a work setting.
✨Be Ready for Flexibility
The role requires a flexible approach to work and shift patterns. During the interview, convey your willingness to adapt to different shifts and responsibilities. You might want to mention any past experiences where you successfully managed changing schedules or unexpected challenges.