At a Glance
- Tasks: Join our crew to ensure passenger safety and deliver exceptional service on board.
- Company: Red Funnel, a unique ferry service celebrating individuality and fresh thinking.
- Benefits: Free travel, discounts, training opportunities, and 24/7 wellbeing support.
- Other info: Flexible shifts with excellent training and career development opportunities.
- Why this job: Experience a vibrant work environment with stunning views and a fantastic team.
- Qualifications: Must be 18+, have customer service experience, and a passion for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.
We are looking for enthusiastic people to join our Passenger Operations team in the role of On Board Services Crew for our summer season. This is a new and exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.
We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.
What are we looking for in a candidate?
- Enthusiasm
- Passion for delivering first class customer service
- Excellent teamwork skills
- A desire to succeed
- A safety conscious mindset
- The ability to work well under pressure
- Exceptional timekeeping and reliability
Working Conditions
This is a 39.5 hours a week fixed term contract, working a rolling 4 days on 4 days off pattern. Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle). All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight. Length of shifts will vary from 9.25 hours to 12.25 hours. Hours vary from early, late and night shifts. Employees may occasionally be required to work in other areas of the business. A flexible approach to work and shift patterns is required.
What training is included?
A wide range of training and development courses are provided (and required) as part of this role, including but not limited to:
- Level 2 Food Hygiene Safety Certificate
- STCW Personal Sea Survival Techniques
- Crowd Management
- Fire Safety Training
- COSHH Certificate
- Manual Handling Training
- Food Allergens Awareness
- Alcohol Licensing Law Training
You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!
What benefits are included?
- Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
- 75% off South West Trains – gig in London? We’ve got you covered with this great discount!
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz – offers and savings on loads of household names!
- 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
- Free car parking during work.
- Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.
- Free access to a 24/7 employee assistance programme (EAP).
I’m in! What’s the criteria to apply?
- Applicants must be aged 18 or over.
- Applicants must be able to get to and from work for very early starts and late finishes.
- Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain.
- Further information can be found here: https://www.gov.uk/seafarer-medical-certificates
- Applicants will preferably have a good standard of education as the role will involve cash handling.
- Applicants should have good experience working in customer service and a fast-paced catering environment.
- Applicants should be able to work well under pressure and intuitively.
On Board Service Crew in Southampton employer: Red Funnel
At Red Funnel, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and every day offers new experiences. As an On Board Service Crew member, you'll enjoy comprehensive training, excellent benefits including free travel on our ferries, and opportunities for personal growth in a stunning maritime environment. Join us to be part of a dedicated team that values genuine care and exceptional customer service, all while working amidst the breathtaking scenery of the Isle of Wight.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Service Crew in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Funnel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Funnel
Don't be shy about reaching out to Red Funnel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace On Board Service Crew in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Funnel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Funnel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
