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- Tasks: Join our crew to ensure passenger safety and deliver exceptional service on board.
- Company: Red Funnel, a unique ferry service celebrating individuality and fresh thinking.
- Benefits: Free travel, discounts, training opportunities, and 24/7 wellbeing support.
- Other info: Flexible shifts with excellent training and career development opportunities.
- Why this job: Experience a vibrant work environment with stunning views and a fantastic team.
- Qualifications: Must be 18+, have customer service experience, and a passion for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.
We are looking for enthusiastic people to join our Passenger Operations team in the role of On Board Services Crew for our summer season. This is a new and exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.
We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.
What are we looking for in a candidate?
- Enthusiasm
- Passion for delivering first class customer service
- Excellent teamwork skills
- A desire to succeed
- A safety conscious mindset
- The ability to work well under pressure
- Exceptional timekeeping and reliability
Working Conditions
This is a 39.5 hours a week fixed term contract, working a rolling 4 days on 4 days off pattern. Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle). All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight. Length of shifts will vary from 9.25 hours to 12.25 hours. Hours vary from early, late and night shifts. Employees may occasionally be required to work in other areas of the business. A flexible approach to work and shift patterns is required.
What training is included?
A wide range of training and development courses are provided (and required) as part of this role, including but not limited to:
- Level 2 Food Hygiene Safety Certificate
- STCW Personal Sea Survival Techniques
- Crowd Management
- Fire Safety Training
- COSHH Certificate
- Manual Handling Training
- Food Allergens Awareness
- Alcohol Licensing Law Training
You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!
What benefits are included?
- Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
- 75% off South West Trains – gig in London? We’ve got you covered with this great discount!
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz – offers and savings on loads of household names!
- 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
- Free car parking during work.
- Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.
- Free access to a 24/7 employee assistance programme (EAP).
I’m in! What’s the criteria to apply?
- Applicants must be aged 18 or over.
- Applicants must be able to get to and from work for very early starts and late finishes.
- Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain.
- Further information can be found here: https://www.gov.uk/seafarer-medical-certificates
- Applicants will preferably have a good standard of education as the role will involve cash handling.
- Applicants should have good experience working in customer service and a fast-paced catering environment.
- Applicants should be able to work well under pressure and intuitively.
On Board Service Crew in Southampton employer: Red Funnel
Contact Detail:
Red Funnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Service Crew in Southampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Red Funnel's values and culture. Show us how your individuality aligns with their 'Wonderfully Different' ethos. It’ll help you stand out and demonstrate that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready for a dynamic environment! Working on board means things can get busy. Prepare to discuss how you handle pressure and keep your cool when the ship is full of passengers. We love hearing about teamwork and how you support your mates in a fast-paced setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen and tech-savvy. Don’t forget to highlight your enthusiasm and passion for the role – we’re looking for that spark!
We think you need these skills to ace On Board Service Crew in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion shine through! We want to see how excited you are about joining our team and delivering first-class customer service. A sprinkle of personality can really make your application stand out!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and any relevant experience in customer service or fast-paced environments. We love seeing how your unique background fits with our values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the On Board Services Crew!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Red Funnel
✨Show Your Enthusiasm
Red Funnel is all about individuality and passion, so make sure to express your enthusiasm for the role. Share specific examples of how you've delivered excellent customer service in the past and why you’re excited about working in a unique environment like theirs.
✨Demonstrate Teamwork Skills
As part of the On Board Service Crew, you'll be working closely with others. Prepare to discuss your experiences in team settings, highlighting how you contribute to a positive atmosphere and support your colleagues, especially under pressure.
✨Safety First Mindset
Given the safety-conscious nature of the role, be ready to talk about your understanding of safety protocols and how you prioritise passenger safety. Mention any relevant training or experiences that showcase your commitment to maintaining a safe environment.
✨Flexibility is Key
With varied shifts and responsibilities, it’s important to show that you’re adaptable. Discuss your availability and willingness to work different hours, and share any previous experiences where you successfully managed changing circumstances.