At a Glance
- Tasks: Provide exceptional customer service and support in a fast-paced environment.
- Company: Join Red Funnel, where customer service is our passion and safety is our priority.
- Benefits: Enjoy free travel on ferries, discounts on trains, and great perks.
- Other info: Exciting career opportunities await in a fun and outgoing team.
- Why this job: Perfect for energetic individuals who love helping others and thrive in dynamic settings.
- Qualifications: Experience in customer service and flexibility to work various shifts.
The predicted salary is between 13 - 16 £ per hour.
At Red Funnel, Customer Service is our passion and Safety is our priority. We currently have exciting opportunities to join our team as part time fixed term Customer Advisor in our Terminals on the Isle of Wight and Southampton until 31/08/2026. There are a variety of hours on offer to both suit the business and the candidate.
These roles are ideally suited to someone who is enthusiastic, energetic and able to give superb levels of customer service. You will be someone who loves being able to help others, and thrives in a customer facing environment. You will also be keen to take on a range of responsibilities, with a positive attitude and willingness to get stuck in!
As we are a 24/7 business, the working hours in this role can vary over 7 days a week. It is key that your schedule will allow you to support these hours. This is a great opportunity for anyone looking for a fast paced, fun and outgoing role. There is chance for career opportunity, as well as other great benefits, including a company travel scheme.
What we are looking for:
- Have experience in Customer Service.
- Have an awareness of Health and Safety.
- Be computer literate.
- Able to work flexible hours - shifts consist of early/lates/nights.
- Own transport.
Benefits include:
- Free foot travel/subsidised vehicle travel on our ferries.
- 75% off South West Trains.
- Perkz: Offers and savings on loads of household names.
- Free Car parking during work - Southampton side.
Customer Advisor - Seasonal in Southampton employer: Red Funnel
At Red Funnel, we pride ourselves on fostering a vibrant and supportive work culture where customer service is at the heart of everything we do. Our seasonal Customer Advisors enjoy flexible working hours, competitive benefits including free travel on our ferries and substantial discounts on train journeys, as well as opportunities for career growth in a dynamic environment on the beautiful Isle of Wight and Southampton. Join us to be part of a passionate team that values enthusiasm and dedication while providing exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Seasonal in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Red Funnel. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about times you've gone above and beyond for a customer. Be ready to share these stories during your interview. It’s all about showcasing your enthusiasm and ability to handle different situations with a positive attitude.
✨Tip Number 3
Flexibility is key! Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt and take on different responsibilities. This shows you're ready to jump in and support the team whenever needed.
✨Tip Number 4
Apply through our website! We recommend using our platform to submit your application. It’s straightforward and ensures your details go directly to the hiring team. Plus, it gives you a chance to explore other roles that might catch your eye!
We think you need these skills to ace Customer Advisor - Seasonal in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that energy!
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your relevant experience and skills that match what we're looking for, like your ability to work flexible hours and your awareness of health and safety. It shows us you’re serious about joining our team!
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application makes a great first impression!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your skills and passion for the role.
How to prepare for a job interview at Red Funnel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you truly align with Red Funnel's passion for customer service.
✨Highlight Your Flexibility
Since the role requires working varied hours, be prepared to discuss your availability openly. Mention any previous experience you have with flexible shifts and how you managed them. This shows that you're ready to adapt to the needs of the business.
✨Demonstrate Health and Safety Awareness
Familiarise yourself with basic health and safety protocols relevant to customer-facing roles. During the interview, mention how you prioritise safety in your work environment. This will reassure them that you understand the importance of safety in their operations.
✨Be Ready to Discuss Technology Skills
As being computer literate is essential, prepare to talk about your experience with various software or systems. If you have used any customer service platforms before, share those experiences. This will show that you can quickly adapt to their technology.
