We are currently looking for a fixed term full time On-Board Services Officer to join the Passenger Operations team until 31 October 2027 covering maternity leave.
This is an exciting opportunity for an enthusiastic and motivated individual to work as part of a diverse and unique team on board our Raptor Class ferries. The successful candidate will play a key role in ensuring the safety and wellbeing of our passengers and the services crew, delivering a first class customer service, and leading the Passenger Operations team both during normal operations and in emergency situations.
Working under the guidance of the Passenger Operations Manager and Ship's Master, this fast-paced and rewarding role is responsible for the day-to-day management and performance of the Passenger Operations team on board. The successful candidate will ensure that safety standards are maintained at all times, operational procedures are followed, and customer expectations are consistently met.
The role also oversees the operation of the onboard food, beverage and retail facilities, ensuring they are staffed appropriately, operate efficiently, and deliver strong commercial performance in line with customer demand and business objectives. In addition, the On-Board Services Officer will work closely with both onboard and shore-based departments to ensure vessels are resourced effectively and that the passenger areas and accommodation are maintained to a consistently high standard.
Applicants should have previous management or supervisory experience within a high-volume customer-focused environment, ideally within hospitality, food and beverage, retail, transport or tourism. Strong leadership, communication and interpersonal skills are essential, along with good commercial awareness and the ability to perform effectively in a dynamic operational environment.
Hours are 41 hours per week (average), worked on a rostered 4 days on 4 days off shift pattern, including bank holidays, varying between early starts, late finishes, and night shifts.
Applicants for this role should possess or be willing to undertake the following certification:
- A valid ENG1 certificate
- Level 2 Food Hygiene Certificate (minimum), Level 3 preferred
- STCW Medical First Aid Proficiency at Sea with AED Training
- STCW Personal Sea Survival Techniques
If you are an enthusiastic, passionate and safety conscious individual, with a desire to succeed and the ability to work well and lead a team under pressure,
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On Board Services Officer in Southampton employer: Red Funnel Limited
At Red Funnel, we pride ourselves on being Wonderfully Different, offering a unique opportunity for operational leaders to thrive in a fast-paced environment while making impactful decisions. Our supportive culture fosters employee growth and work-life balance, complemented by generous benefits such as free travel to the Isle of Wight, extensive annual leave, and private medical insurance. Join us in connecting communities and delivering safe, reliable services that truly matter.
