QUALITY MANAGER - LONDON

About the Company

RED are an expanding international M&E consultancy, with a proven track record in low energy design that delivers excellent design solutions to clients. Through our market‑leading technical expertise, we enable the world’s digital infrastructure and develop the built environment while helping clients realise ambitious zero‑carbon plans. We cover the entire life cycle of any building project, saving our clients time, money and effort. Our approach is centred around listening to clients and interacting energetically with project stakeholders, adding value through people, client‑service ethos, global delivery strategy, technical ability and attitude.

Job Location

London, England, United Kingdom

Role Responsibilities

• Lead the maintenance, implementation and continuous improvement of the ISO 9001 QMS.
• Collaborate with ISO representatives to ensure obligations are met and documented.
• Support coordination of 6‑monthly Management Reviews, preparing and collating input content and tracking review outputs.
• Review compliance frameworks, gap analyses and risk registers to drive improvements.
• Ensure resources for compliance with laws, regulations and internal policies.
• Partner with teams to resolve non‑compliances and build awareness of compliance obligations.
• Continuously monitor, report and analyse compliance performance, data trends and key risk indicators (KRIs) to proactively identify risks and improvement opportunities.
• Support incident investigations and root‑cause analysis, embedding lessons learned into the management system and future practices.
• Coordinate and manage external audits, ensuring timely preparation, documentation and follow‑up actions to maintain ISO certifications.
• Provide occasional input to data governance activities as needed.
• Lead the global internal ISO audits for business and project delivery.
• Support function and project teams in adhering to established procedures and standards.
• Deliver impactful training, awareness sessions and inductions.
• Coordinate Project Management Clinics, including scheduling, communications, securing speakers and presenting on key topics.
• Manage customer satisfaction surveys.
• Contribute to transitioning project‑delivery procedures into Planisware.
• Collaborate with the Director of Quality – Engineering & Delivery on delivery process monitoring and improvements.
• Provide operational support for coordinating Management Reviews and participate as the Quality Management System representative.

Role Requirements

• Minimum of 5–8 years’ experience in a senior quality management or compliance role with a proven track record in leading management systems and driving continuous improvement.
• Extensive experience developing, implementing and managing ISO Management Systems, particularly ISO 9001.
• Knowledge of ISO 14001, 37001, 45001 and 50001.
• Certified ISO 9001 Lead Auditor with demonstrated ability to plan, conduct and manage internal and external audits.
• Expertise in audit readiness and lifecycle management, including corrective action tracking and embedding lessons learned.
• Experience supporting or leading project‑management activities; formal qualification (e.g. PRINCE2, PMP) desirable but not essential.
• Advanced knowledge of ISO standards, QMS and compliance frameworks.
• Strong stakeholder management, influencing and communication skills.
• Proven ability in process improvement, delivery assurance and audit management.
• Analytical and detail‑oriented, with expertise in data analysis and reporting.
• Familiarity with data governance, GDPR and project‑management principles.
• Skilled in training, prioritisation and driving continuous improvement.
• Background in consulting or construction preferred.
• Good understanding of international working and business operations of a global consultancy.

Benefits

• 23 days annual leave rising to 28 days over 5 years of service.
• Holiday purchase and buy‑back scheme.
• Hybrid working.
• Contributory company pension scheme.
• Healthcare scheme (company‑funded cover depends on level).
• Non‑contractual bonus awards.
• Training sponsorship.
• Charity volunteering leave.
• Wellness days and initiatives.
• Salary commensurate with experience.
• People work in friendly teams with a collaborative approach and mentoring support from talented leaders.
• We offer a comprehensive benefits package and are an equal‑opportunity employer.
• This role will ideally suit those with the right to live and work in the UK without restrictions, as we are unable to offer sponsorship at the present time.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Quality Assurance
• Industries: Construction