Venue Operations Manager in London

Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between.

We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2026. With a total of 19 incredible venues throughout the UK, and a further 16 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.

Purpose & Scope

The Venue Operations Manager is responsible for delivering exceptional guest experiences and ensuring operational excellence across multiple venues in the London Region. This role provides strategic leadership and hands-on support to General Managers, driving consistency, compliance, and commercial success. It also plays a key role in opening new venues and embedding brand standards across all operations.

Key Responsibilities and Accountabilities

• Operational Leadership
• Oversee day-to-day operations across all venues, ensuring service delivery meets brand standards.
• Monitor compliance with licensing, food safety, health & safety, and all statutory requirements.
• Conduct regular audits and risk assessments, implementing corrective actions where necessary.
• Champion operational excellence and coach venue teams to achieve excellence.
• People Leadership
• Own the People agenda for their region, including recruitment, training, development, performance management, ER cases, engagement and succession planning.
• Support long-term resource planning and ensure venues are prepared for seasonal and future demands.
• Lead induction and onboarding for new General Managers, including probation reviews.
• Foster a positive, inclusive, collaborative and high-performance culture aligned with company values.
• Financial & Commercial Management
• Partner with Finance to review budgets, monitor revenue, and control costs to achieve profitability targets.
• Analyse sales data and implement strategies to drive growth and improve performance.
• Contribute to the development and execution of the regional strategic plan to deliver business objectives and growth targets.
• Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long-term demands.
• New Venue Openings
• Act as operational project lead for new venue launches, ensuring systems and processes are in place.
• Oversee recruitment and resourcing for new openings in line with project timelines.
• Provide transition support and act as the main point of contact for new venue management.
• Strategic Planning & Collaboration
• Contribute to regional strategic plans to deliver business objectives and growth targets.
• Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.

What We’re Looking For

• A commercially minded, highly organised leader with experience managing multi-site operations.
• Strong knowledge of hospitality compliance and operational standards.
• Excellent people leadership skills with a proven ability to inspire and develop teams.
• Ability to manage projects, budgets, and deliver results in a fast-paced environment.

To succeed, the role holder will demonstrate our values in everything they do:

• Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
• Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our guests the best time possible.
• Warm: We’re all about people. A fundamental part of our guest having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
• Together: We’re a family. We work with each other and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.

What you'll get

• Annual bonus
• 33 days annual leave inclusive of Bank Holidays
• Staff discount in all venues (50% off Sunday, Monday, 33% off Tuesday – Saturday, and free game hire)
• Private healthcare
• Regular team socials and weekly lunch in venue
• Monthly learning and development classes, quarterly team-building events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy, nutritionists, and physiotherapists

Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicity, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.