At a Glance
- Tasks: Lead venue operations, ensuring exceptional guest experiences and operational excellence.
- Company: Join Red Engine, the creative force behind Flight Club and Electric Shuffle.
- Benefits: Enjoy 33 days annual leave, private healthcare, and generous staff discounts.
- Other info: Join a diverse culture committed to inclusion and personal growth.
- Why this job: Be part of a dynamic team that values innovation and collaboration in hospitality.
- Qualifications: Experience in multi-site operations and strong people leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Hello, we are Red Engine, the team behind the award‑winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience – across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between.
Purpose & Scope
The Venue Operations Manager is responsible for delivering exceptional guest experiences and ensuring operational excellence across multiple venues in the London Region. This role provides strategic leadership and hands‑on support to General Managers, driving consistency, compliance, and commercial success. It also plays a key role in opening new venues and embedding brand standards across all operations.
Key Responsibilities And Accountabilities
- Operational Leadership: Oversee day-to-day operations across all venues, ensuring service delivery meets brand standards. Monitor compliance with licensing, food safety, health & safety, and all statutory requirements. Conduct regular audits and risk assessments, implementing corrective actions where necessary. Champion operational excellence and coach venue teams to achieve excellence.
- People Leadership: Own the People agenda for the region, including recruitment, training, development, performance management, ER cases, engagement and succession planning. Support long-term resource planning and ensure venues are prepared for seasonal and future demands. Lead induction and onboarding for new General Managers, including probation reviews. Foster a positive, inclusive, collaborative and high‑performance culture aligned with company values.
- Financial & Commercial Management: Partner with Finance to review budgets, monitor revenue, and control costs to achieve profitability targets. Analyse sales data and implement strategies to drive growth and improve performance. Contribute to the development and execution of the regional strategic plan to deliver business objectives and growth targets. Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long‑term demands.
- New Venue Openings: Act as operational project lead for new venue launches, ensuring systems and processes are in place. Oversee recruitment and resourcing for new openings in line with project timelines. Provide transition support and act as the main point of contact for new venue management.
- Strategic Planning & Collaboration: Contribute to regional strategic plans to deliver business objectives and growth targets. Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.
What We’re Looking For
- A commercially minded, highly organised leader with experience managing multi‑site operations.
- Strong knowledge of hospitality compliance and operational standards.
- Excellent people leadership skills with a proven ability to inspire and develop teams.
- Ability to manage projects, budgets, and deliver results in a fast‑paced environment.
To succeed, the role holder will demonstrate our values in everything they do.
- Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
- Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our guests the best time possible.
- Warm: We’re all about people. A fundamental part of our guest having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
- Together: We’re a family. We work with each other and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
What you'll get:
- Annual bonus
- 33 days annual leave inclusive of Bank Holidays
- Staff discount in all venues (50% off Sunday, Monday, 33% off Tuesday – Saturday, and free game hire)
- Private healthcare
- Regular team socials and weekly lunch in venue
- Monthly learning and development classes, quarterly team‑building events
- Summer and Christmas socials
- Help @ hand 24/7 health support
- Free access to therapy, nutritionists, and physiotherapists
Inclusive Culture
Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicity, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.
Venue Operations Manager employer: Red Engine Team
At Red Engine, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and innovation. As a Venue Operations Manager in London, you'll benefit from competitive annual bonuses, generous leave, and comprehensive health support, all while leading a passionate team dedicated to delivering unforgettable guest experiences. With ample opportunities for personal and professional growth, including regular training and team-building events, you'll thrive in an environment that values collaboration and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Red Engine. You never know who might help you land that interview!
✨Tip Number 2
Prepare for your interview by researching Red Engine’s values and recent projects. Show us how your experience aligns with our mission to disrupt the hospitality industry. Bring your ideas to the table – we love innovative thinkers!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your leadership style and how you’ve driven operational excellence in past roles. Confidence is key when you’re showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our vibrant team at Red Engine.
We think you need these skills to ace Venue Operations Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about creating amazing experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific requirements of the Venue Operations Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Red Engine Team
✨Know the Brand Inside Out
Before your interview, dive deep into Red Engine's brands like Flight Club and Electric Shuffle. Understand their unique selling points, values, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your passion and alignment with their mission.
✨Showcase Your Leadership Skills
As a Venue Operations Manager, you'll need to inspire and develop teams. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a positive culture and drive operational excellence. Be ready to discuss specific challenges you've overcome.
✨Be Data-Driven
Familiarise yourself with key financial metrics and operational standards relevant to multi-site management. Be prepared to discuss how you've used data to drive growth and improve performance in previous roles. This will show that you're not just a people person but also commercially minded.
✨Emphasise Collaboration
Red Engine values teamwork and collaboration. Think of examples where you've built strong partnerships across departments or with external stakeholders. Highlight how these collaborations led to successful outcomes, showcasing your ability to work together for a common goal.
