Job Description:
Trainee Enforcement Agent — Wokingham / West Berkshire
Salary: £25,000 base + OTE £45,000–£60,000
Contract: Full-time, permanent
Location: Wokingham / West Berkshire (field-based)
Training: 12-week paid Academy programme — City & Guilds Assured certification
Our client — a major national enforcement and recovery group — has launched a brand-new Academy: a 12-week paid training programme that turns motivated people into qualified Resolution Specialists, certified to City & Guilds Assured standard. You'll start on £25,000 base, with realistic OTE of £45,000–£60,000 once you're certified, and walk away with a recognised qualification that's yours to keep.
This isn't bailiff work as you might imagine it. It's a regulated, professional, field-based role where every day is different — visiting properties, having grown-up conversations, helping resolve cases on behalf of local councils. You'll be fully trained, supported, and have a vehicle.
What you'll be doing
- Visiting properties on a managed Wokingham / West Berkshire patch to engage with people on warrants issued by local councils
- Resolving cases through professional dialogue and de-escalation — empathy, judgement and good communication are at the heart of this role
- Managing your own caseload independently, with the support of an experienced enforcement manager
- Recording outcomes and submitting accurate reports through our client's systems
- Following all relevant legislation and the company's own conduct standards
You'd suit this if you've worked in
- Retail or hospitality (duty manager, shift supervisor, branch manager) — you already handle difficult situations professionally
- Contact-centre or customer service (especially complaints or escalations) — you already know how to de-escalate
- Ex-military, ex-police, ex-PCSO, ex-prison service — your skills transfer directly
- Collections, debt recovery, civil enforcement, or debt advice — this is the field-based step up
- Self-employed driving, courier, taxi, or roadside roles — same independence, with a salary and a career
What you need
- Full UK manual driving licence (essential)
- Right to work in the UK
- Willingness to undergo DBS + County Court Judgment checks
- Comfortable working unsociable hours (typically between 6am and 9pm) and the occasional weekend
- The right temperament — calm, professional, empathetic, resilient
What's on offer
- £25,000 base salary + uncapped OTE £45,000–£60,000
- Company vehicle
- 12-week paid Academy training programme
- City & Guilds Assured certification
- Clear progression to Senior Resolution Specialist for top performers
- Joining a 5,000+ employee national group with a strong track record in the industry
Apply now — initial screening conversation with Red Dot Search, then introduction to our client's Academy team for the 27 July intake.
Recruited by Red Dot Search. RDS internal reference: RDSME0726-WOK.
