At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: £26,520 salary, hybrid working, employee discounts, and gym perks.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Use your language skills daily while helping customers in the fashion world.
- Qualifications: Fluent in Slovenian and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 £ per year.
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8 am and 12 am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Slovenian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8 am and 12 am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10 Mbps broadband and a private, distraction free workspace
- Legal right to work in the UK
- A clear record with no credit, criminal, or disciplinary issues
Slovenian-speaking Customer Support Advisor - Primark Social Media & Email employer: Red Dot Search
Join a dynamic team at Primark, where your language skills will shine in a supportive and vibrant work environment. With a hybrid working model based in Belfast, you'll enjoy the flexibility of working from home while being part of a collaborative office culture. We prioritise employee growth with comprehensive benefits, including discounts, gym memberships, and a focus on well-being, making us an excellent employer for those seeking a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Slovenian-speaking Customer Support Advisor - Primark Social Media & Email
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Dot Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Dot Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Slovenian-speaking Customer Support Advisor - Primark Social Media & Email
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Dot Search:Your cover letter is your chance to shine! Tell us why you want to work at Red Dot Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Dot Search!
How to prepare for a job interview at Red Dot Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
