At a Glance
- Tasks: Manage third-party vehicle claims, investigate liability, and negotiate resolutions.
- Company: Join a growing team in Bolton with a focus on customer service.
- Benefits: Flexible hours, increased holiday allowance, and support for industry qualifications.
- Other info: Enjoy a casual dress code and various employee perks including a birthday day off.
- Why this job: Make a difference by helping others while developing your career in claims handling.
- Qualifications: 2 years' motor claims experience and strong customer service skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Bolton, BL7 (on site)
Type: Permanent — full-time
Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible working patterns available.
Salary: £24,479 – £30,000 dependent on experience
Signed off 25 August 2026. Recruiting due to internal promotions and expansion.
Key Responsibilities
- Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation, and resolution.
- Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
- Manage complex files: more advanced cases including high-value claims and those with liability disputes.
- Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
- Liaise with external parties: solicitors, insurers and accident management companies.
- Identify fraud: recognise and upscale potentially fraudulent activity for further review.
- Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
- Provide excellent service: consistently high standard with all parties to the claim.
Candidate Profile
- Minimum 2 years' motor claims experience required to be considered for the upper end of the salary range.
- Third party or credit hire experience strongly preferred.
- Excellent customer service and computer skills — confident across multiple systems.
- Active listening and relationship building.
- High attention to detail and sound judgement on liability.
- Holds or willing to work towards the CII Certificate — fully funded and supported.
- GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
- 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.
- Full-time or part-time considered.
- Support with industry‑relevant qualifications (CII).
- Increased holiday allowance with length of service; holiday sell scheme.
- Birthday day off plus half-day for seasonal shopping.
- Contributory pension scheme; cycle to work scheme.
- Free on-site parking; casual dress; free branded clothing.
- Discounted sports and social activities; cash bonus for going above and beyond.
- Trained mental health and first-aid staff on site.
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As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
