Household Claims Handler | Bolton | £24,479 – £28,000
Location: Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week — Monday to Friday, 9am–5pm
Salary: £24,479 – £28,000 dependent on experience
Signed off 25 August 2026 following an increase in work volume.
Key Responsibilities
- Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
- First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
- Information gathering: collect accurate details and documents needed to progress each claim.
- Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
- Settlement negotiation: validate and negotiate settlements within authorised limits.
- Supplier management: appoint and manage suppliers supporting the policyholder.
- Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
- Customer communication: clear updates and progress information throughout the claim.
- Organisation & prioritisation: effective diary management across a busy caseload.
- Target achievement: meet individual and team performance targets.
Candidate Profile
- Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
- Excellent customer service and computer skills — confident across multiple systems.
- Active listening and relationship building.
- High attention to detail and accuracy.
- Holds or willing to work towards the CII Certificate — fully funded and supported.
- GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
- 35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends.
- Support with industry-relevant qualifications (CII).
- Increased holiday allowance with length of service; holiday sell scheme.
- Birthday day off plus half-day for seasonal shopping.
- Contributory pension scheme; cycle to work scheme.
- Free on-site parking; casual dress; free branded clothing.
- Discounted sports and social activities; cash bonus for going above and beyond.
- Trained mental health and first-aid staff on site.
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Claims Handler - Household in Royton employer: Red Dot Search
As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
