At a Glance
- Tasks: Manage motor insurance claims from start to finish, ensuring efficient processing and customer satisfaction.
- Company: Join a supportive team at Red Dot Search, a leading recruitment specialist in the North West.
- Benefits: Enjoy competitive salary, flexible working, bonus incentives, and career development support.
- Other info: Great career progression opportunities and a modern office environment await you.
- Why this job: Make a real impact in the insurance industry while enjoying sociable hours and a positive work culture.
- Qualifications: Experience in motor claims handling and strong communication skills are essential.
The predicted salary is between 23600 - 30000 £ per year.
ABOUT THE ROLE:
You’ll manage First Notification of Loss (FNOL) and Accidental Damage motor insurance claims from initial notification through to settlement. You’ll build strong relationships with policyholders, assess liability and damage, coordinate repairs, and ensure claims are processed efficiently, fairly, and in compliance with FCA regulations. This is an excellent opportunity for a claims professional with motor insurance experience who wants sociable hours, career development support, and a culture that values wellbeing and progression.
WHAT YOU'LL BE DOING:
- Handle FNOL motor claims, gathering accurate information and setting customer expectations.
- Assess and process Accidental Damage claims, coordinating with engineers, repairers, and third parties.
- Manage your caseload effectively, ensuring timely progression and quality outcomes.
- Build rapport with policyholders, providing clear communication and exceptional customer service.
- Investigate liability, validate policy coverage, and make informed settlement decisions.
- Use claims management systems confidently to document case notes and track claim status.
- Work collaboratively with team members and stakeholders to resolve complex claims.
- Identify fraud indicators and escalate concerns appropriately.
WHAT YOU'LL NEED:
- Motor claims handling experience (FNOL and/or Accidental Damage).
- Strong attention to detail and analytical skills.
- Excellent customer service and communication abilities.
- Confident using computer systems and managing multiple cases simultaneously.
- Ability to work independently and as part of a team.
- Desirable: Working towards CII qualification (Chartered Insurance Institute); we’ll fully support you.
- Knowledge of motor insurance policy terms and conditions.
- Desirable: Experience with claims management software (e.g., SSP, Acturis, or similar).
WHAT YOU'LL GET:
- Competitive salary: £23,600 to £30,000 depending on experience.
- Sociable hours: Monday to Friday, 9am to 5pm (35 hours per week).
- Flexible and hybrid working options available.
- Free on-site parking.
- Bonus incentives and performance rewards.
- Birthday day off.
- Full support to gain CII and other industry qualifications.
- Clear career progression pathways.
- Supportive culture focused on growth, development, and wellbeing.
- Modern office environment with excellent facilities.
LOCATION & COMMUTE:
Bolton, Greater Manchester easily accessible from Manchester, Bury, Salford, Wigan, and across the North West. Free parking available on-site.
READY TO APPLY?
If you’re an experienced Motor Claims Handler looking for your next opportunity in Bolton with excellent benefits and career support, we’d love to hear from you. Apply now by submitting your CV or contact Red Dot Search to discuss this motor claims opportunity in confidence.
Motor Claims Handler - FNOL & Accidental Damage in Bolton employer: Red Dot Search
As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler - FNOL & Accidental Damage in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to FNOL and Accidental Damage claims. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've built rapport with policyholders and resolved complex claims. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Motor Claims Handler - FNOL & Accidental Damage in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your motor claims handling experience, especially with FNOL and Accidental Damage. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Customer Service Skills:Since building rapport with policyholders is key, make sure to highlight any relevant customer service experience. We want to know how you’ve gone above and beyond to help customers in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Red Dot Search
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of FNOL and Accidental Damage claims. Be ready to discuss specific scenarios you've handled in the past, showcasing your problem-solving skills and attention to detail.
✨Showcase Your Customer Service Skills
Since building rapport with policyholders is key, prepare examples that highlight your excellent communication and customer service abilities. Think about times when you turned a challenging situation into a positive experience for a customer.
✨Familiarise Yourself with FCA Regulations
Understanding the regulatory framework is crucial for this role. Take some time to review the FCA regulations related to motor insurance claims so you can confidently discuss how you ensure compliance in your work.
✨Demonstrate Team Collaboration
This position requires working closely with engineers, repairers, and other stakeholders. Prepare to share examples of how you've successfully collaborated with others in previous roles to resolve complex claims efficiently.
