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- Tasks: Manage motor claims from start to finish, ensuring efficient processing and strong relationships with policyholders.
- Company: Join a growing team in Bolton that values your growth and rewards your efforts.
- Benefits: Enjoy sociable hours, free parking, flexible working options, and bonus incentives.
- Why this job: Be part of a supportive culture focused on personal growth and wellbeing while making a real impact.
- Qualifications: 2+ years of motor claims experience and strong customer service skills required.
- Other info: Permanent, full-time role with support for gaining industry qualifications.
The predicted salary is between 30000 - 42000 £ per year.
Motor Claims Handler (FNOL & Accidental Damage)
£23.6k to £30k | Bolton | Permanent, Full-Time | Mon-Fri 9-5 | Hybrid Options
Are you an experienced motor claims professional looking for a role where you\’re backed to grow and rewarded for going the extra mile? We\’re hiring Motor Claims Handlers to join our expanding insurance team in Bolton, Greater Manchester.
ABOUT THE ROLE: Motor Claims Handler
You\’ll manage First Notification of Loss (FNOL) and Accidental Damage motor insurance claims from initial notification through to settlement.
You\’ll build strong relationships with policyholders, assess liability and damage, coordinate repairs, and ensure claims are processed efficiently, fairly, and in compliance with FCA regulations.
This is an excellent opportunity for a claims professional with motor insurance experience who wants sociable hours, career development support, and a culture that values wellbeing and progression.
WHAT YOU\’LL BE DOING:
- Handle FNOL motor claims, gathering accurate information and setting customer expectations Assess and process Accidental Damage claims, coordinating with engineers, repairers, and third parties
- Manage your caseload effectively, ensuring timely progression and quality outcomes
- Build rapport with policyholders, providing clear communication and exceptional customer service
- Investigate liability, validate policy coverage, and make informed settlement decisions
- Use claims management systems confidently to document case notes and track claim status
- Work collaboratively with team members and stakeholders to resolve complex claims Identify fraud indicators and escalate concerns appropriately
WHAT YOU\’LL NEED:
- Motor claims handling experience (FNOL and/or Accidental Damage)
- Strong attention to detail and analytical skills Excellent customer service and communication abilities Confident using computer systems and managing multiple cases simultaneously Ability to work independently and as part of a team
- Desirable: Working towards CII qualification (Chartered Insurance Institute) we\’ll fully support you Knowledge of motor insurance policy terms and conditions
- Desirable: Experience with claims management software (e.g., SSP, Acturis, or similar)
WHAT YOU\’LL GET:
Competitive salary: £23,600 to £30,000 depending on experience
Sociable hours: Monday to Friday, 9am to 5pm (35 hours per week)
Flexible and hybrid working options available
Free on-site parking
Bonus incentives and performance rewards
Birthday day off
Full support to gain CII and other industry qualifications
Clear career progression pathways
Supportive culture focused on growth, development, and wellbeing
Modern office environment with excellent facilities
LOCATION & COMMUTE:
Bolton, Greater Manchester easily accessible from Manchester, Bury, Salford, Wigan, and across the North West. Free parking available on-site.
ABOUT RED DOT SEARCH:
Red Dot Search is a Manchester-based recruitment specialist with over 20 years of experience placing insurance, finance, and customer service professionals across the North West. We partner with leading employers who invest in their people and offer genuine career development.
READY TO APPLY?
If you\’re an experienced Motor Claims Handler looking for your next opportunity in Bolton with excellent benefits and career support, we\’d love to hear from you.
Apply now by submitting your CV or contact Red Dot Search to discuss this motor claims opportunity in confidence.
Keywords: Motor Claims Handler Bolton, FNOL Claims Handler, Accidental Damage Claims, Insurance Claims Jobs Manchester, Motor Insurance Careers North West, Claims Handler Jobs Bolton
Motor Claims Handler employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in motor claims handling. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in motor claims. Attend relevant events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios faced in motor claims handling. This will help you articulate your experience and problem-solving skills effectively.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully managed difficult situations in the past. Highlighting your ability to build strong relationships with policyholders will set you apart from other candidates.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of motor claims experience. Emphasise your attention to detail and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about working in motor claims. Mention how your previous experiences have prepared you for managing FNOL and Accidental Damage claims.
Showcase Your Computer Skills: Since the role requires confident use of computer systems, mention any relevant software or systems you have experience with. This will demonstrate your ability to manage caseloads effectively.
Highlight Your Commitment to Professional Development: If you are working towards your CII qualification, make sure to mention this in your application. It shows your commitment to growth and aligns with the company's support for gaining industry qualifications.
How to prepare for a job interview at Red Dot Search
✨Showcase Your Experience
Make sure to highlight your 2+ years of motor claims experience during the interview. Be prepared to discuss specific cases you've handled, focusing on how you managed them from start to finish.
✨Demonstrate Attention to Detail
Since this role requires strong attention to detail, consider preparing examples that showcase your ability to spot discrepancies or errors in claims. This will help illustrate your meticulous nature.
✨Emphasise Customer Service Skills
The role involves building strong relationships with policyholders, so be ready to share instances where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction.
✨Familiarise Yourself with Computer Systems
As the job requires confident use of computer systems, brush up on any relevant software or tools you’ve used in previous roles. Being able to discuss your technical skills will show you're prepared for the demands of the position.
