At a Glance
- Tasks: Handle inbound calls and guide customers to book spa experiences they love.
- Company: Established spa business in Coventry with a friendly team culture.
- Benefits: Competitive salary, commission, birthday leave, gym membership, and team socials.
- Other info: On-site role with no cold calling; enjoy a dress-down environment.
- Why this job: Join a fun team, help people relax, and earn commission while doing it!
- Qualifications: Experience in customer service or sales, great communication skills, and a positive attitude.
The predicted salary is between 28575 - 34925 £ per year.
Location: Coventry, CV5 – Meriden Business Park (fully on site)
Salary: £26,436.68 basic, plus commission (£29.5k OTE)
We are recruiting a Customer Service and Sales Advisor for a well-established experiences business in Coventry. If you are already good on the phone and you would rather sell something people are genuinely pleased to buy, this is worth a look. This is a Customer Service and Sales Advisor role where every call is an inbound one from someone who already wants what you are offering – a spa day, a spa break, a treatment for a birthday or an anniversary. No cold calling.
Your job is to listen properly, work out what they are actually after, and guide them to the right booking. This Customer Service and Sales Advisor role is a Monday to Friday, 9:00am–5:30pm role. Add one Saturday in three (9:00am–5:00pm) and that is your week – no evenings, no Sundays. It is based at Meriden Business Park, just off the A45 and minutes from the M42, with free on-site parking.
What you will be doing:
- Handling inbound calls and live chat enquiries about spa days, spa breaks and treatments
- Listening for what the customer really wants – relaxation, a celebration, a gift
- Giving confident, impartial advice across a large range of venues and packages
- Converting enquiries into confirmed bookings
- Managing amendments and cancellations properly and calmly
- Keeping every booking accurate in the CRM
What we are looking for:
- Solid experience in a phone-based customer service or sales advisor role – contact centre, call centre, reservations, bookings, retentions or membership sales
- Warm and calm on the phone, and good at building trust quickly
- Comfortable guiding someone to a decision without hard selling
- Commercially minded – you enjoy hitting a target, rather than dread it
- Accurate with systems and detail when the queue is busy
- Available Monday to Friday 9:00–5:30, plus one Saturday in three
- Spa, salon, beauty, wellness, hospitality, travel or leisure experience is a real advantage.
What you will get:
- £26,436.68 basic salary, plus commission on top (£29.5k OTE)
- Birthday leave
- Agent rates and 50% off selected spa experiences
- Familiarisation spa visits – you get to try what you are selling
- Free on-site parking
- Free gym membership
- Workplace pension
- Dress-down environment, team socials, and a team people actually stay in
Being straight with you:
This role is five days a week on site – there is no hybrid or remote option. The one Saturday in three is part of the job. It is a sales role as well as a service one: there are targets and there is commission attached to them. If you want pure admin away from a phone, this is not it. If that all sounds fine, you will probably like it here a lot.
Customer Service And Sales Advisor Rdss0926 in Coventry employer: Red Dot Search
As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service And Sales Advisor Rdss0926 in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Dot Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Dot Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service And Sales Advisor Rdss0926 in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Dot Search:Your cover letter is your chance to shine! Tell us why you want to work at Red Dot Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Dot Search!
How to prepare for a job interview at Red Dot Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
