At a Glance
- Tasks: Handle motor insurance claims, support customers, and manage your own caseload.
- Company: Established FCA-regulated insurance business in Bolton.
- Benefits: Competitive salary, fully funded qualifications, flexible hours, and generous holiday.
- Other info: No evenings or weekends; excellent career progression opportunities.
- Why this job: Kickstart your career in insurance with full training and a supportive environment.
- Qualifications: Customer service experience and good communication skills required.
The predicted salary is between 24479 - 26500 £ per year.
We are recruiting a Trainee Claims Handler in Bolton for an established, FCA-regulated insurance business. You do not need to have worked in insurance. You need to be good with people on the phone, organised enough to run your own workload, and interested in learning a proper trade. This is the route into insurance that people struggle to find. Most claims jobs want two years' experience. This one trains you, pays for your CII qualifications, and gives you a dedicated in-house trainer who coaches you one to one.
Who this is for
If you are in a contact centre, in complaints, in customer service for a utility, a housing association, a lettings agent or a bank — you are closer to being a Trainee Claims Handler than you think. You already run a caseload. You already work to a deadline and to rules someone audits. You already ring people who are having a bad day and sort it out. That is most of the job. The insurance part is what they teach you. Also worth a look if you are in retail or hospitality management and want out of evenings and weekends for good.
What you will be doing
- Take motor claims when they first come in — get the details right, and tell the customer honestly what happens next
- Work your own caseload of claims by phone and in writing, and keep every one moving
- Be the point of contact for policyholders and brokers
- Learn how liability works — who was at fault and why
- Flag anything that does not look right
What you will need
- Customer service experience in some form — contact centre, complaints, retail, hospitality, admin
- Genuinely good on the phone, and able to stay calm when someone is not
- Organised, accurate, and comfortable picking up new computer systems
- GCSEs (or equivalent) at grade C/4 or above in English and Maths
- Willing to work towards the CII Certificate — fully funded, in work time
What you get
- £24,479 – £26,500, with annual salary reviews
- 35 hours, Monday to Friday, 9am–5pm. No evenings. No weekends. No rota. Flexible start and finish, hybrid after probation
- Fully funded CII qualifications — a recognised professional qualification, paid for
- One-to-one coaching from a dedicated in-house claims trainer
- 29 days' holiday including bank holidays, rising to 36 with length of service, plus your birthday off and a half-day for seasonal shopping
- Holiday buy and sell, early finish on Christmas Eve and New Year's Eve
- Company-paid health cash plan — dental, optical, therapies, 24/7 GP access, counselling
- Contributory pension, £1,000 refer-a-friend bonus, recognition bonus of up to £300
- Free on-site parking, casual dress with free branded clothing, cycle to work scheme
- Sports and social club, on-site mental health first aiders
- A Living Wage and Living Hours employer, Disability Confident Committed
Being straight with you
The learning curve is real. Insurance has its own language and it takes a few months before claims feel routine — the first ones are hard work. It is also five days a week on site to begin with, and you will need to drive, because the site is on the edge of Egerton and the bus will not get you there for nine. What you get for that is a qualification somebody else pays for, and a career with somewhere to go. Several of the senior people on this team started exactly where you would.
Trainee Claims Handler - Motor Insurance in Bolton employer: Red Dot Search
As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Claims Handler - Motor Insurance in Bolton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Red Dot Search). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Red Dot Search. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Trainee Claims Handler - Motor Insurance in Bolton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Red Dot Search.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Red Dot Search. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Red Dot Search
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Red Dot Search to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Red Dot Search, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Red Dot Search's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
