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- Tasks: Assist users with troubleshooting and explain features of a major streaming platform.
- Company: Dynamic customer service agency in Belfast supporting a global streaming giant.
- Benefits: Competitive salary of £25,480 plus 20% uplift for unsociable hours.
- Why this job: Join a vibrant team and help users enjoy their favourite shows!
- Qualifications: Strong communication skills and a tech-savvy attitude required.
- Other info: 40-hour work week with rotational shifts for flexibility.
The predicted salary is between 25480 - 30576 £ per year.
A customer service recruitment agency in Belfast is seeking a Customer Support Advisor for a major global streaming platform. This on-site role involves providing assistance to users, troubleshooting problems, and explaining features in a friendly manner.
Ideal candidates should possess:
- Strong communication skills
- A tech-savvy attitude
- A willingness to assist customers
Working 40 hours a week with rotational shifts. Compensation includes £25,480 annually plus a 20% uplift for unsociable hours.
Streaming Platform Support Specialist in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Streaming Platform Support Specialist in Belfast
✨Tip Number 1
Get to know the company and its streaming platform inside out. Familiarise yourself with their features and common user issues so you can impress in interviews with your knowledge.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current employees on LinkedIn or join relevant groups to learn more about the company culture and get insider tips.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to help you every step of the way, so don’t hesitate to reach out if you have any questions during your job search.
We think you need these skills to ace Streaming Platform Support Specialist in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can connect with customers in a friendly manner, so don’t be afraid to be yourself.
Highlight Your Tech Skills: Make sure to mention any tech-savvy skills you have. Since this role involves troubleshooting and explaining features, we’d love to know about your experience with streaming platforms or similar technologies.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific experiences that relate to customer support and how you’ve helped users in the past. It shows us you’re serious about the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Red Dot Search
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the streaming platform's features and common issues users face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice explaining complex features in simple terms. You might even want to role-play with a friend to get comfortable with this before the big day.
✨Demonstrate Your Tech-Savvy Side
Be prepared to discuss your experience with technology and troubleshooting. Think of examples where you’ve helped someone solve a tech issue, as this will highlight your problem-solving skills and adaptability.
✨Embrace the Customer-Centric Mindset
During the interview, emphasise your willingness to assist customers. Share stories that showcase your patience and empathy, as these traits are crucial for providing excellent support in a fast-paced environment.
