At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: £26,520 salary, hybrid work, 28 days holiday, and employee discounts.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Use your language skills daily while helping customers in the fashion world.
- Qualifications: Fluent in Slovenian and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We’re recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You’ll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you’ll be doing
- You’ll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You’ll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What’s on offer
- £26,520 per year
- Full‑time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8 am and 12 am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we’re looking for
- Excellent Slovenian and English written and verbal skills
- At least 6 months’ customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8 am and 12 am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10 Mbps broadband and a private, distraction‑free workspace
- Legal right to work in the UK
- A clear record with no credit, criminal, or disciplinary issues
Slovenian-speaking Customer Support Advisor - Primark Social Media & Email in Belfast employer: Red Dot Search
Join Primark as a Slovenian-speaking Customer Support Advisor and experience a vibrant work culture that values your language skills and customer service expertise. With a hybrid working model based in Belfast, you’ll enjoy the flexibility of working from home while being part of a supportive team dedicated to helping customers with their online shopping needs. Benefit from competitive pay, generous holiday allowance, and various employee perks, all within a dynamic retail environment that encourages personal growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Slovenian-speaking Customer Support Advisor - Primark Social Media & Email in Belfast
✨Tip Number 1
Get your social media game on! Since you'll be helping customers through platforms like Facebook and Instagram, make sure your profiles are professional and showcase your communication skills. Engage with brands and follow trends to show you're in the know.
✨Tip Number 2
Practice makes perfect! Brush up on your Slovenian and English writing skills by responding to mock customer queries. This will help you craft clear and friendly responses, which is key for this role.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Primark on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it there. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Slovenian-speaking Customer Support Advisor - Primark Social Media & Email in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your fluency in both Slovenian and English. We want to see how you can use these skills in a customer support role, so don’t hold back on showcasing your written communication prowess!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your experience with social media and customer service, and how it relates to helping customers with their queries. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Friendly:Since you'll be communicating with customers via email and social media, it's crucial to write clear and friendly responses. Use a warm tone in your application to reflect how you would interact with customers. We appreciate a personable touch!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Slovenian and English written skills, make sure to practice your language proficiency. Prepare to demonstrate your ability to communicate clearly and effectively in both languages during the interview.
✨Know the Brand Inside Out
Familiarise yourself with Primark's values, products, and social media presence. Being able to discuss their latest collections or customer service initiatives will show your genuine interest in the brand and help you stand out.
✨Prepare for Common Customer Queries
Think about the types of questions customers might ask regarding missing orders, payment issues, or product availability. Practising your responses will help you feel more confident and ready to tackle these scenarios during the interview.
✨Showcase Your Customer Service Experience
Highlight your previous customer service roles and any relevant experience with social media or content moderation. Be ready to share specific examples of how you've handled challenging situations and provided excellent support to customers.
