At a Glance
- Tasks: Assist customers via social media and email, resolving queries and providing support.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Enjoy a competitive salary, hybrid working, and great employee discounts.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Use your language skills daily while helping customers in the fashion retail space.
- Qualifications: Fluent in Slovenian and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Slovenian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Apply now.
Slovenian-speaking Customer Support Advisor in Belfast employer: Red Dot Search
Join a dynamic team as a Slovenian-speaking Customer Support Advisor in Belfast, where your language skills will shine in a supportive and engaging work environment. Enjoy the flexibility of hybrid working, competitive salary, and a range of employee benefits including discounts and wellness support, all while contributing to a well-known retail brand that values customer satisfaction and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Slovenian-speaking Customer Support Advisor in Belfast
✨Tip Number 1
Get to know the company and its culture before your interview. Research their social media presence and customer interactions. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via social media and email, try drafting responses to common queries. This will help you feel more confident and prepared when it comes to showcasing your writing skills.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or other platforms to get insights about the role and the company. This can give you a leg up and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Slovenian-speaking Customer Support Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your fluency in both Slovenian and English. We want to see how you can communicate effectively in writing, so include examples of your written communication skills in your application.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their cover letters and CVs to reflect the job description. Mention your experience with customer service and social media to catch our eye.
Be Clear and Friendly:Since you'll be helping customers through email and social media, your application should reflect that friendly tone. Use clear language and a positive attitude in your writing to show us you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Slovenian and English skills, make sure to practice your written communication. Prepare some sample responses to common customer queries in both languages to showcase your fluency during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific examples where you resolved issues or provided exceptional support. This will show that you have the patience and professionalism needed for the job.
✨Prepare for Social Media Scenarios
Since you'll be handling customer inquiries via social media, think of potential scenarios you might face. Prepare to discuss how you would respond to different types of customer interactions, focusing on clarity and friendliness in your replies.
