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- Tasks: Help customers with their queries via social media and email in a fast-paced environment.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Enjoy a competitive salary, hybrid working, and great employee discounts.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
- Why this job: Use your language skills daily while supporting customers in the fashion industry.
- Qualifications: Fluent in Italian and English with customer service experience.
The predicted salary is between 26520 - 26520 £ per year.
Are you fluent in Italian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for an Italian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Italian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband and a private, distraction-free workspace
Apply now
Italian-speaking Customer Support Advisor in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-speaking Customer Support Advisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand you'll be supporting. Understanding their values and products will help you connect better with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your language skills! Since this role requires excellent Italian and English, try having mock conversations or writing responses to common customer queries. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your social media savvy! Be ready to discuss your experience with social media and how you've used it in customer service. Share examples of how you've handled inquiries or resolved issues online.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of landing that interview. Don't miss out!
We think you need these skills to ace Italian-speaking Customer Support Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Italian and English. We want to see how you can use these skills in a customer support role, so don’t hold back on showcasing your written communication prowess!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service experience and how it relates to helping customers with their queries.
Be Friendly and Professional: Since you'll be communicating with customers via social media and email, it's crucial to convey a friendly yet professional tone in your application. Show us that you can write clear and engaging responses!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Italian and English skills, make sure to practice your written communication in both languages. Prepare some common customer queries and responses in advance, so you can showcase your fluency during the interview.
✨Know the Brand Inside Out
Research the retail brand you'll be supporting. Familiarise yourself with their products, values, and social media presence. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles. Highlight situations where you resolved issues or provided exceptional support, especially through social media or email, as this is key for the position.
✨Prepare for Shift Flexibility Questions
Since the role involves rotational shifts, think about how you can demonstrate your flexibility. Be prepared to discuss your availability and any previous experience working varied hours, showing that you're adaptable and ready to meet the demands of the job.