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- Tasks: Support users in the exciting world of virtual reality across social and digital channels.
- Company: Join a dynamic team at a leading VR hub in Belfast.
- Benefits: Competitive salary, perks, full training, and career development opportunities.
- Why this job: Be part of the VR revolution and enhance user experiences globally.
- Qualifications: Fluent in Italian and English, with customer support experience preferred.
- Other info: Fast-paced environment with a focus on skill-building and community engagement.
The predicted salary is between 27019 - 37827 £ per year.
Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.
Responsibilities
- As part of our social support team, you will be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.
- Helping users with general and individual support queries.
- Spotting opportunities to reduce customer effort and improve their experience.
- Monitoring social media, forums, and product review platforms.
- Creating engaging, on-brand responses that encourage interaction.
- Supporting engagement and community activity across digital channels.
- Developing user-generated content and encouraging community involvement.
- Identifying ways to reuse and enhance self-service content across platforms.
Requirements
- Experience in customer support or social media/community support.
- Fluent in Italian (C1) and English (B2).
- Can work five days per week between 6am-7pm.
- Type at 55+ WPM with 95% accuracy.
- Have an interest in or experience with VR or gaming (desirable).
What you will get
You will join a friendly, fast-moving team where you will build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included. Ready to be part of the next generation of customer experience? Apply now.
Italian Customer Support Specialist in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Support Specialist in Belfast
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about the VR experience. Research their latest tech and be ready to discuss how you can enhance user engagement.
✨Tip Number 2
Practice your Italian and English skills! Since this role requires fluency in both languages, brush up on your conversational skills. Try role-playing common customer support scenarios with a friend or even in front of a mirror to build confidence.
✨Tip Number 3
Show off your social media savvy! We want to see how you can engage with users across different platforms. Prepare examples of how you've handled customer queries or created engaging content in the past. This will help us see your potential in our community support team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Italian Customer Support Specialist in Belfast
Some tips for your application 🫡
Show Your Passion for VR: When you're writing your application, let us know why you're excited about virtual reality! Share any experiences you've had with VR or gaming, as it shows you’re genuinely interested in the role and the tech we work with.
Tailor Your Application: Make sure to customise your CV and cover letter for this position. Highlight your customer support experience and how it relates to engaging with users on social media and digital platforms. We want to see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Red Dot Search
✨Know Your VR Stuff
Before the interview, brush up on your knowledge of virtual reality and gaming. Familiarise yourself with popular VR platforms and games, as well as common user issues. This will help you engage confidently with the interviewers and show your genuine interest in the field.
✨Show Off Your Language Skills
Since fluency in Italian and English is key for this role, practice speaking both languages before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency. This will not only impress the interviewers but also showcase your ability to communicate effectively with users.
✨Engage with Social Media
As part of the role involves monitoring social media and forums, it’s a good idea to have examples ready of how you've successfully engaged with customers online in the past. Think about specific instances where you resolved issues or created engaging content that encouraged interaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer support experience. Prepare by thinking of examples from your past roles where you’ve handled difficult situations or improved customer experiences. This will help you demonstrate your capability to reduce customer effort and enhance their experience.
