At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: £26,520 salary, hybrid working, 28 days holiday, and employee discounts.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Use your language skills daily while helping customers in the fashion retail space.
- Qualifications: Fluent in Hungarian and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Hungarian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Hungarian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing:
- Support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer:
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for:
- Excellent Hungarian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband and a private, distraction-free workspace
Hungarian-speaking Customer Support Advisor - Social Media & Email in Belfast employer: Red Dot Search
Join a dynamic team as a Hungarian-speaking Customer Support Advisor in Belfast, where your language skills will shine in a supportive and engaging work environment. With a hybrid working model, generous benefits including employee discounts and gym memberships, and ample opportunities for personal growth, this role offers a fulfilling career path in the retail sector. Embrace the chance to make a difference in customers' lives while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Hungarian-speaking Customer Support Advisor - Social Media & Email in Belfast
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via social media and email, make sure you can express yourself clearly and friendly. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Hungarian-speaking Customer Support Advisor - Social Media & Email in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your fluency in both Hungarian and English. We want to see how you can use these skills in a customer support role, so don’t hold back on showcasing your written communication abilities!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service experience and how it relates to helping customers via social media and email.
Be Friendly and Professional:Since you'll be communicating with customers online, it's crucial to convey a friendly tone in your application. Show us that you can write clear and helpful responses, just like you would when assisting a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Hungarian and English skills, make sure to practice your written communication in both languages. Prepare to demonstrate your fluency by answering common customer queries in a clear and friendly manner during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific examples where you've successfully resolved issues or provided exceptional support. This will demonstrate your ability to handle enquiries effectively, especially through social media and email.
✨Prepare for Shift Flexibility Questions
Since the role involves rotational shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the schedule. This will reassure the interviewer that you can meet the demands of the position without any hiccups.
