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- Tasks: Support users in the exciting world of virtual reality and enhance their experience.
- Company: Join a dynamic team at our Belfast VR Hub, leading in VR technology.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Why this job: Be part of a fast-paced team and work with cutting-edge VR tech.
- Qualifications: Fluent in French and English, with customer support experience.
- Other info: Engage with a vibrant online community and develop your skills.
The predicted salary is between 23000 - 31000 ÂŁ per year.
Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.
The basics
- Location: On‑site Belfast VR Hub (BT1)
- Hours: 40 hours per week scheduled between 6am‑7pm Monday‑Sunday
- Salary: 27019.20 per year additional perks and benefits
- Languages: C1 French B2 English
What you’ll be doing:
As part of our social support team you’ll be right at the heart of the online VR community answering questions, solving issues and engaging with users across multiple digital platforms. Your responsibilities will include:
- Helping users with general and individual support queries
- Spotting opportunities to reduce customer effort and improve their experience
- Monitoring social media forums and product review platforms
- Creating engaging on‑brand responses that encourage interaction
- Supporting engagement and community activity across digital channels
- Developing user‑generated content and encouraging community involvement
- Identifying ways to reuse and enhance self‑service content across platforms
What you’ll need:
This role is a strong fit if you:
- Have experience in customer support or social media/community support
- Are fluent in French (C1) and English (B2)
- Can work five days per week between 6am‑7pm
- Type at 55 WPM with 95% accuracy
- Have an interest in or experience with VR or gaming (desirable)
What you’ll get:
You’ll join a friendly fast‑moving team where you’ll build new skills, work with the latest tech and develop a career in an exciting and growing area. Full training and ongoing support included. Ready to be part of the next generation of customer experience? Apply now.
French Customer Support Specialist in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Support Specialist in Belfast
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their social media, read up on their latest projects, and understand their values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills by engaging in conversations or using language apps. Being confident in your communication will make a huge difference during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking about how you can contribute to the team. Ask about their approach to customer support or how they handle community engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace French Customer Support Specialist in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French Customer Support Specialist, make sure to highlight your fluency in both French and English. Use clear and engaging language in your application to demonstrate your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer support or social media experience you have, and don’t forget to sprinkle in your passion for VR or gaming!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for helping others and how you can contribute to our vibrant online VR community.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your French
Since this role requires C1 level French, make sure to practice your language skills before the interview. Engage in conversations, read French articles, or even watch French films to get comfortable with the language and demonstrate your fluency.
✨Know Your VR Stuff
Familiarise yourself with the latest trends in virtual reality and gaming. Being able to discuss current VR technologies or popular games will show your passion for the industry and help you connect with the interviewers.
✨Prepare for Customer Scenarios
Think of examples from your past customer support experiences where you successfully resolved issues or improved user satisfaction. Be ready to share these stories, as they’ll highlight your problem-solving skills and ability to engage with users effectively.
✨Engage with Their Online Community
Before the interview, take some time to explore the company's social media channels and forums. Understanding their community engagement style will help you tailor your responses and show that you’re genuinely interested in being part of their team.
