At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: £26,520 salary, hybrid working, employee discounts, and gym perks.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Use your Dutch skills daily while helping customers in the fashion world.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Dutch and English and looking for a full‑time role where you can use your language skills every day? We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well‑known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You’ll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full‑time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Dutch and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband and a private, distraction‑free workspace
- Legal right to work in the UK
- A clear record with no credit, criminal, or disciplinary issues
Apply now
Dutch-speaking Customer Support Advisor - Primark Social Media & Email in Belfast employer: Red Dot Search
Join a dynamic team at Primark as a Dutch-speaking Customer Support Advisor, where your language skills will shine in a vibrant work culture that values communication and customer satisfaction. Enjoy the flexibility of hybrid working in Belfast, with competitive benefits including employee discounts, gym perks, and a supportive environment that fosters personal and professional growth. This role not only offers a chance to engage with customers in the fashion retail sector but also provides a rewarding career path within a well-respected brand.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch-speaking Customer Support Advisor - Primark Social Media & Email in Belfast
✨Tip Number 1
Get your social media game on! Since you'll be helping customers through platforms like Twitter and Facebook, make sure your profiles are polished. Show off your communication skills and maybe even share a few tips on customer service to catch the eye of recruiters.
✨Tip Number 2
Practice makes perfect! Brush up on your Dutch and English writing skills. Try responding to common customer queries in both languages to ensure you're ready to impress during any assessments or interviews.
✨Tip Number 3
Network like a pro! Connect with current employees at Primark or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. It gives us a chance to spot your enthusiasm and dedication right from the start. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Dutch-speaking Customer Support Advisor - Primark Social Media & Email in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about using your Dutch and English skills, make sure to highlight your fluency in both languages. Use clear and friendly language in your application to reflect the tone we expect in customer interactions.
Tailor Your Experience:When you’re writing your application, connect your past customer service experience to the role. Mention specific examples of how you've helped customers in the past, especially through written communication like emails or social media.
Be Professional Yet Friendly:We want to see your personality shine through! While professionalism is key, don’t be afraid to let your friendly side show. Use a warm tone in your writing to demonstrate how you’d interact with our customers.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to see your application and get you started on this exciting journey with StudySmarter!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Dutch and English written skills, make sure to practice your language proficiency. Prepare to demonstrate your ability to communicate clearly and effectively in both languages during the interview.
✨Know the Brand Inside Out
Familiarise yourself with Primark's products, values, and customer service approach. Being able to discuss the brand knowledgeably will show your enthusiasm for the role and help you connect with the interviewers.
✨Prepare for Common Customer Queries
Think about the types of enquiries you might handle, such as missing orders or payment queries. Prepare some examples of how you would respond to these situations, showcasing your problem-solving skills and customer service experience.
✨Show Off Your Social Media Savvy
Since you'll be supporting customers through social media, be ready to discuss your experience with various platforms. Highlight any relevant experience in content moderation or customer engagement, and be prepared to share how you would handle customer interactions online.
