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- Tasks: Assist customers with queries via social media and email for a popular retail brand.
- Company: Join a dynamic team in a well-known retail company.
- Benefits: Enjoy a competitive salary, hybrid work, and great employee discounts.
- Other info: Flexible working hours and excellent career development opportunities.
- Why this job: Use your language skills daily while helping customers and enjoying fashion.
- Qualifications: Fluent in Dutch and English with customer service experience.
The predicted salary is between 26520 - 26520 £ per year.
Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Dutch and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Local to Belfast
- Able to work from home with at least 10Mbps broadband and a private, distraction-free workspace
Dutch-speaking Customer Support Advisor in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-speaking Customer Support Advisor in Belfast
✨Tip Number 1
Get your social media game on! Since you'll be helping customers through platforms like Twitter and Facebook, make sure your profiles are professional and showcase your communication skills. Engage with brands you love to show your passion for retail and customer service.
✨Tip Number 2
Practice makes perfect! Brush up on your Dutch and English writing skills by responding to mock customer queries. This will help you craft clear and friendly responses, which is key for this role. Plus, it’ll give you a confidence boost when you’re in the hot seat!
✨Tip Number 3
Network like a pro! Connect with current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Dutch-speaking Customer Support Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Dutch and English. We want to see how you can use these skills in a customer support role, so don’t hold back on showcasing your written communication prowess!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service experience and how it relates to helping customers via social media and email.
Be Friendly and Professional: Since you'll be communicating with customers, it's important to convey a friendly tone in your application. Show us that you can write clear and helpful responses, just like you would when assisting a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Dutch and English written skills, make sure to practice your language proficiency. Prepare to demonstrate your ability to communicate clearly and effectively in both languages during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Common Customer Queries
Think about the types of enquiries you might receive, such as missing orders or payment queries. Prepare some thoughtful responses or solutions to these common issues, so you can showcase your problem-solving skills during the interview.
✨Showcase Your Social Media Savvy
Since the role involves social media communication, be ready to discuss your experience with various platforms. Highlight any relevant experience in content moderation or customer interaction on social media, as this could set you apart from other candidates.