At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: £26,520 salary, hybrid work, 28 days holiday, and employee discounts.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Use your language skills daily while helping customers in the fashion retail space.
- Qualifications: Fluent in Czech and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Czech and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Czech-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You’ll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full‑time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8 am and 12 am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Czech and English written and verbal skills
- At least 6 months’ customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8 am and 12 am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10 Mbps broadband and a private, distraction‑free workspace
- Legal right to work in the UK
- A clear record with no credit, criminal, or disciplinary issues
Czech-speaking Customer Support Advisor - Social Media & Email in Belfast employer: Red Dot Search
Join a dynamic team as a Czech-speaking Customer Support Advisor in Belfast, where your language skills will shine in a supportive and engaging work environment. Enjoy the flexibility of hybrid working, competitive salary, and a range of employee benefits including discounts and wellness support, all while contributing to a well-known retail brand that values customer satisfaction and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Czech-speaking Customer Support Advisor - Social Media & Email in Belfast
✨Tip Number 1
Get your social media game on! Since you'll be helping customers through platforms like Facebook and Twitter, make sure your profiles are professional and showcase your communication skills. Engage with brands you love to show your passion for retail and fashion.
✨Tip Number 2
Practice makes perfect! Brush up on your Czech and English writing skills by responding to mock customer queries. This will help you craft clear and friendly responses, which is key for this role. Plus, it’ll give you a confidence boost before the real deal!
✨Tip Number 3
Network like a pro! Connect with current or former customer support advisors on LinkedIn. They can share insights about the role and company culture, plus you might even get some insider tips on the interview process. Don’t forget to mention your interest in the position!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to spot your enthusiasm for the role. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Czech-speaking Customer Support Advisor - Social Media & Email in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires excellent Czech and English written skills, make sure to highlight your fluency in both languages. Use clear and friendly language in your application to demonstrate your communication style.
Tailor Your Experience:When detailing your customer service experience, focus on roles where you’ve handled enquiries via social media or email. We want to see how you've helped customers in the past, so share specific examples that relate to the job description.
Be Professional Yet Friendly:Your written application should reflect the professional yet approachable tone we’re looking for. Keep it friendly and engaging, as this is key for a customer support role where you'll be interacting with customers daily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Czech and English written skills, make sure to practice your language proficiency. Prepare to demonstrate your ability to communicate clearly and effectively in both languages during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Common Customer Queries
Think about the types of enquiries you might handle, such as missing orders or payment queries. Prepare some thoughtful responses or examples from your past experience that showcase your problem-solving skills and patience.
✨Show Off Your Social Media Savvy
Since the role involves social media support, be ready to discuss your experience with various platforms. Highlight any relevant experience in content moderation or customer interaction through social media, and be prepared to share how you would handle customer interactions online.
