At a Glance
- Tasks: Assist customers via social media and email, resolving queries and providing support.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Enjoy a competitive salary, hybrid working, and great employee discounts.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Use your language skills daily while helping customers in the fashion retail space.
- Qualifications: Fluent in Czech and English with customer service experience.
The predicted salary is between 26520 - 26520 € per year.
Are you fluent in Czech and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Czech-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Czech and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Apply now
Czech-speaking Customer Support Advisor in Belfast employer: Red Dot Search
Join a dynamic team as a Czech-speaking Customer Support Advisor in Belfast, where your language skills will shine in a supportive and engaging work environment. Enjoy the flexibility of hybrid working, competitive salary, and a range of benefits including employee discounts and wellness support, all while contributing to a well-known retail brand that values customer satisfaction and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Czech-speaking Customer Support Advisor in Belfast
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their social media pages and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via social media and email, try drafting responses to common customer queries. This will help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company and the role. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily!
We think you need these skills to ace Czech-speaking Customer Support Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your fluency in both Czech and English. We want to see how you can communicate effectively in writing, so don’t hold back on showcasing your language prowess!
Tailor Your Application:Take a moment to customise your application for this role. Mention your experience with customer service and how it relates to helping customers through social media and email. We love seeing how you connect your skills to what we do!
Be Friendly and Professional:When writing your application, keep the tone friendly yet professional. We’re looking for someone who can write clear and engaging responses, so let your personality shine through while maintaining that professional edge.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Red Dot Search
✨Brush Up on Your Language Skills
Since this role requires excellent Czech and English written skills, make sure to practice your language proficiency. Prepare to demonstrate your ability to communicate clearly and effectively in both languages during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Common Customer Queries
Think about the types of enquiries you might receive, such as payment issues or order amendments. Prepare some example responses that showcase your problem-solving skills and your ability to remain patient and professional under pressure.
✨Show Off Your Social Media Savvy
Since the role involves social media support, be ready to discuss your experience with various platforms. Highlight any previous roles where you've engaged with customers online, and share examples of how you handled challenging situations.
