Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with a major streaming platform via phone and social channels.
- Company: Join a leading global digital and streaming service in Belfast.
- Benefits: Earn £25,480 annually plus 20% for unsociable hours, with discounts and wellbeing support.
- Why this job: Combine your love for tech with helping others in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
- Other info: Enjoy a modern workspace with great career development opportunities.
The predicted salary is between 25480 - 30576 £ per year.
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you’re the person friends come to when their app isn’t working, their account won’t load, or their subscriptions acting up — this role will feel familiar.
We’re recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day. This is a customer service role with a digital edge — perfect for someone who’s comfortable with apps, platforms, and problem-solving.
What you’ll be doing:
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it’s not working' into 'sorted' — thanks!
Who this suits:
You don’t need to be a developer — but you probably:
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isn’t working
- Can explain tech simply to non-technical people
Customer service experience helps, but it’s your mindset and communication that matter most.
What we’re looking for:
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern:
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one’s worth a look.
Customer Support Advisor – Digital & Streaming Platform in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Digital & Streaming Platform in Belfast
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the streaming platform, its features, and common issues users face. This way, when you get that interview, you can show off your knowledge and passion for helping customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing with friends or family. Explain tech concepts in simple terms, just like you would to a non-techie mate, to demonstrate your ability to connect with customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a frustrating situation into a positive outcome. This will help us see how you handle challenges and support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and helping customers navigate their digital experiences.
We think you need these skills to ace Customer Support Advisor – Digital & Streaming Platform in Belfast
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us know how much you love tech! Share any experiences you've had with apps or platforms, and how you've helped friends or family troubleshoot their issues. We want to see that you’re genuinely excited about the digital world.
Keep It Clear and Simple: Just like you'll need to explain tech to customers, make sure your application is easy to read. Avoid jargon and keep your language straightforward. We appreciate clarity, so show us you can communicate effectively right from the start!
Highlight Your Customer Service Skills: Even if you haven't worked in customer service before, think about times you've helped others solve problems. Whether it's at work, school, or even just helping a mate, share those experiences. We value a helpful mindset and good communication above all!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Red Dot Search
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the streaming platform you'll be supporting. Explore its features, common issues users face, and how to troubleshoot them. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice explaining technical concepts in simple terms. You could even role-play with a friend, where they ask you about common tech issues, and you explain the solutions without using jargon.
✨Showcase Your Problem-Solving Mindset
During the interview, be ready to share examples of how you've solved problems in the past. Think of situations where you had to troubleshoot an issue or help someone understand a complex topic. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer issues. Prepare by thinking through potential scenarios related to app navigation or subscription problems, and outline your approach to resolving them calmly and efficiently.
