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- Tasks: Support customers with a major streaming platform via phone and social channels.
- Company: Join a leading global streaming service in Belfast's vibrant city centre.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and great perks.
- Why this job: Combine your love for tech with helping others solve their problems.
- Qualifications: Strong communication skills and a knack for troubleshooting tech issues.
- Other info: Enjoy a modern work environment with excellent career development opportunities.
The predicted salary is between 25480 - 25480 £ per year.
Customer Support Advisor – Digital & Streaming Platform
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you’re the person friends come to when their app isn’t working, their account won’t load, or their subscriptions are acting up — this role will feel familiar. We’re recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day. This is a customer service role with a digital edge — perfect for someone who’s comfortable with apps, platforms, and problem-solving.
What you’ll be doing:
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it’s not working' into 'sorted' — thanks!
Who this suits:
- You don’t need to be a developer — but you probably:
- Use streaming services daily
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isn’t working
- Can explain tech simply to non-technical people
Customer service experience helps, but it’s your mindset and communication that matter most.
What we’re looking for:
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Tech-comfortable — apps, logins, settings, devices
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern:
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one’s worth a look. Apply now.
Customer Support Advisor – Digital in Belfast employer: Red Dot Search
Contact Detail:
Red Dot Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Digital in Belfast
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the streaming platform and its features so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping people, make sure you can explain tech concepts in simple terms. Try explaining a tricky app issue to a friend or family member to get comfortable with it.
✨Tip Number 3
Be prepared for situational questions in your interview. Think of examples from your past experiences where you've solved problems or helped someone out. This will show that you have the right mindset for the Customer Support Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor – Digital in Belfast
Some tips for your application 🫡
Show Your Passion for Tech: Let us know how much you love using apps and streaming services! Share your experiences and how you've helped friends or family with tech issues. This will show us you're the right fit for our digital customer support role.
Keep It Clear and Simple: When writing your application, avoid jargon and keep your language straightforward. We want to see how well you can explain things simply, just like you would to a customer who’s having trouble with their account.
Highlight Your Problem-Solving Skills: Give us examples of times you've solved problems, whether it's tech-related or not. We love seeing how you approach challenges and help others, so don’t hold back on sharing those stories!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Red Dot Search
✨Know Your Tech
Familiarise yourself with the streaming platform and its features. Understand common issues users face and how to troubleshoot them. This will help you speak confidently about the tech during the interview.
✨Practice Your Communication Skills
Since this role requires clear communication, practice explaining technical concepts in simple terms. You could even role-play with a friend, simulating customer interactions to refine your approach.
✨Showcase Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully resolved issues or helped someone understand a complex topic. Highlighting your problem-solving skills will demonstrate your fit for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer situations. Think about how you would handle various scenarios, focusing on patience and empathy, which are key traits for a Customer Support Advisor.
