At a Glance
- Tasks: Manage motor recovery claims and deliver top-notch customer service.
- Company: Established insurance business with a focus on career growth.
- Benefits: Full-time role with opportunities for progression and rewards for achievements.
- Other info: Dynamic office environment with a focus on continuous improvement.
- Why this job: Join a forward-thinking team and make a real impact in the insurance sector.
- Qualifications: Experience in motor recovery claims and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.
What you’ll be doing:
- Manage a caseload of motor recovery claims from first notification through to final settlement
- Deliver excellent customer service, handling queries and complaints professionally
- Assess claims accurately and escalate any suspected fraud or irregularities
- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
- Maintain accurate records and support reporting and KPI tracking
- Work collaboratively with colleagues and Team Leaders to manage workload and service levels
- Support continuous improvement and contribute to team objectives
- Participate in training and development to build your technical claims knowledge
- Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration
What you’ll bring:
- Experience in technical motor recovery claims and settlement negotiations
- Clear, confident communication, written and verbal, with a customer-focused approach
- Calm under pressure, able to prioritise
Recovery Claims Handler employer: Red Dot Search UK Limited
Join a well-established general insurance business in Egerton, Bolton, where your expertise as a Recovery Claims Handler will be valued and rewarded. With a strong focus on career progression, a supportive work culture, and a commitment to employee development, this company offers a dynamic environment for those looking to make a meaningful impact in the insurance sector. Enjoy the benefits of working in a collaborative team that prioritises excellence in customer service and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at companies like ours. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of motor recovery claims. We want to see that you can handle the nitty-gritty details and communicate them clearly. Practice common interview questions and think about how your experience aligns with what we’re looking for.
✨Tip Number 3
Show us your customer service skills! During interviews, share examples of how you've handled difficult situations or complaints in the past. We love candidates who can demonstrate a calm, professional approach under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team and contributing to our goals.
We think you need these skills to ace Recovery Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in motor recovery claims. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements and relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Recovery Claims Handler role. Be sure to mention your customer service skills and any specific experiences that relate to the job.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use concise language and check for any typos or errors. We want to see your confident written communication right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor recovery claims. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've handled difficult queries or complaints in the past. Highlight your calmness under pressure and your ability to communicate clearly and effectively.
✨Understand Compliance Standards
Familiarise yourself with FCA, FOS, and GDPR regulations as they relate to claims handling. Being able to discuss these standards and how you’ve adhered to them in previous roles will demonstrate your commitment to compliance and professionalism.
✨Be Ready to Collaborate
This role involves working closely with colleagues and Team Leaders. Think of examples where you've successfully collaborated in a team setting, managed workloads, or contributed to team objectives. This will show that you're a team player who can help drive continuous improvement.
