At a Glance
- Tasks: Handle motor claims and provide top-notch customer service.
- Company: Established insurance business with a supportive team culture.
- Benefits: Fully funded qualifications, hands-on coaching, and career growth opportunities.
- Other info: Dynamic role with potential for long-term career development.
- Why this job: Kickstart your career in motor insurance with training and support.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.
What you’ll be doing:
- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.
- Manage a caseload of claims by phone and in writing, keeping every case moving.
- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.
- Spot and escalate any suspicious activity or potential fraud.
- Prioritise your workload to meet service standards and deadlines.
- Deliver a consistently professional, helpful experience to everyone involved.
What you’ll need:
- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).
- Excellent communication and active-listening skills.
- Strong attention to detail and confidence using a range of computer systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
Motor Claims Handler (FNOL) employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where you will be supported in your career growth as a Motor Claims Handler. With fully funded CII qualifications and dedicated coaching from experienced trainers, you'll thrive in a collaborative work culture that values professional development and offers a clear path for advancement in the motor insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler (FNOL)
✨Tip Number 1
Network like a pro! Reach out to people in the motor insurance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're passionate about motor claims and how your customer service experience makes you a great fit.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up with companies after interviews. A simple thank-you email can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Motor Claims Handler (FNOL)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, even if they're not directly related to motor claims. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the Motor Claims Handler role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since you'll be the main point of contact for policyholders and brokers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – attention to detail is key!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of motor claims and FNOL processes. Understanding key terms and procedures will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or provided exceptional support, as this is crucial for a Motor Claims Handler.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant follow-up questions. This will not only show your communication skills but also your ability to engage with clients effectively.
✨Be Ready to Spot Red Flags
Familiarise yourself with common signs of fraudulent claims. Be prepared to discuss how you would handle suspicious activity, as this is an important aspect of the role that the interviewers will likely want to explore.
