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- Tasks: Be the calm voice in emergencies, guiding advanced vehicle operations in real-time.
- Company: Join a cutting-edge transport technology firm focused on safety and innovation.
- Benefits: Enjoy a competitive salary, private medical care, and 28 days holiday plus Birthday Leave.
- Why this job: Make a real difference in transport safety while working in a high-responsibility role.
- Qualifications: Experience in emergency call handling and strong decision-making skills required.
- Other info: Flexible 24/7 shifts with opportunities for personal growth and development.
The predicted salary is between 28800 - 38400 £ per year.
This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology. We are recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You'll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.
This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.
What you’ll be doing:
- Providing real-time guidance during complex and unusual incidents
- Supporting vehicles through restricted routes, obstructions and unexpected scenarios
- Monitoring behaviour and stepping in where safety could be compromised
- Making quick, balanced decisions under pressure
- Communicating clearly during dynamic situations
- Learning from incidents to help improve future responses
What we’re looking for:
- Minimum 1 year experience in emergency call handling, control room, dispatch or similar
- Strong de-escalation and decision-making skills
- Calm under pressure with excellent attention to detail
- Confident communicator with a safety-first mindset
- Comfortable working with multiple systems and new technology
- Full UK driving licence with 3+ years driving experience and a clean record
- Flexibility to support a 24/7 operation, including nights and holidays
What’s on offer:
- £32,000 salary
- Private medical, dental, life insurance & income protection
- Company pension
- 28 days holiday plus Birthday Leave
- Referral incentive scheme
- A genuinely meaningful role shaping the future of transport safety
Interested? Apply now or get in touch for a confidential conversation before applying.
Emergency Response Specialist in Manchester employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the emergency services or transport tech sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your calm communication skills. Since you'll be handling high-pressure situations, role-play with friends or family to get comfortable making quick decisions and conveying clear instructions.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles in emergency call handling or dispatch. Share specific examples of how you’ve managed complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Emergency Response Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in emergency call handling or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do.
Showcase Your Decision-Making Skills: In your application, give examples of how you've made quick, balanced decisions under pressure. We’re looking for calm, decisive individuals, so let us know how you’ve handled challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Emergency Protocols
Familiarise yourself with common emergency protocols and procedures. Being able to discuss specific scenarios and how you would handle them will show your understanding of the role and your readiness to step into high-pressure situations.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions under pressure. Highlighting your ability to remain calm and make balanced choices will resonate well with the interviewers, especially in a safety-critical role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves real-time communication during incidents, demonstrating your communication skills in the interview will be crucial. Consider doing mock interviews with friends or family.
✨Emphasise Your Flexibility and Adaptability
Be ready to discuss your availability and willingness to work a 24/7 shift system. Employers value candidates who can adapt to changing schedules and environments, so share any relevant experiences that showcase your flexibility.
