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- Tasks: Handle live emergency calls and provide real-time guidance in high-pressure situations.
- Company: Join a leading transport technology company focused on safety and innovation.
- Benefits: Enjoy a £32,000 salary, private medical care, and 28 days holiday plus Birthday Leave.
- Why this job: Make a real difference in emergency situations while developing your skills.
- Qualifications: Experience in emergency call handling and strong decision-making skills required.
- Other info: Flexible 24/7 shifts with opportunities for career growth in a meaningful role.
The predicted salary is between 32000 - 44800 £ per year.
Location: Manchester City Centre (M2)
Salary: £32,000 per annum
Contract: Permanent | Full-time | On-site | 24/7 shift system
This is not a typical customer service role.
We’re recruiting for a Customer Service – 999 position within a safety-critical, real-time operations environment at the forefront of transport technology. You’ll be the calm, decisive voice supporting live incidents where judgement, clarity and composure genuinely matter.
If you’ve worked in 999, emergency call handling, control rooms, dispatch, or high-pressure customer service, this is a chance to do something different without losing the sense of purpose.
What you’ll be doing
- Handling live emergency and incident-related calls
- Providing real-time guidance during complex and unusual situations
- Supporting vehicles through restricted routes, obstructions and unexpected scenarios
- Monitoring behaviour and intervening where safety could be compromised
- Making fast, balanced decisions under pressure
- Communicating clearly in dynamic, high-stakes environments
- Reviewing incidents to improve future responses
What we’re looking for
- Minimum 1 year’s experience in 999, emergency call handling, control room, dispatch or similar high-pressure customer service
- Strong de-escalation and decision-making skills
- Calm, composed and detail-focused under pressure
- Confident communicator with a safety-first mindset
- Comfortable using multiple systems and adapting to new technology
- Full UK driving licence with 3+ years’ driving experience and a clean record
- Flexibility to support a 24/7 operation, including nights and bank holidays
What’s on offer
- £32,000 salary
- Private medical, dental, life insurance & income protection
- Company pension
- 28 days’ holiday plus Birthday Leave
- Referral incentive scheme
- A genuinely meaningful role contributing to the future of transport safety
Interested? Apply now or get in touch for a confidential conversation before applying.
Customer Service – 999 / Emergency Call Handling in Manchester employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – 999 / Emergency Call Handling in Manchester
✨Tip Number 1
Get familiar with the role! Research what it’s like to handle emergency calls and understand the challenges involved. This will help you speak confidently about your experience and how it relates to the job.
✨Tip Number 2
Practice your communication skills! In high-pressure situations, clear and calm communication is key. Try role-playing scenarios with friends or family to get comfortable with responding to unexpected questions.
✨Tip Number 3
Showcase your decision-making skills! Think of examples from your past where you had to make quick decisions under pressure. Be ready to share these during your interview to demonstrate your ability to stay composed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates we might have for you.
We think you need these skills to ace Customer Service – 999 / Emergency Call Handling in Manchester
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any relevant experience you have in emergency call handling or high-pressure customer service. We want to see how your background aligns with the unique demands of this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your skills and experiences, as communication is key in this role. We appreciate a well-structured application that gets straight to the point.
Demonstrate Your Decision-Making Skills: Since this role involves making quick decisions under pressure, share examples of situations where you've had to think on your feet. We love seeing how you handle challenging scenarios!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Emergency Protocols
Familiarise yourself with emergency call handling protocols and procedures. Being able to discuss specific scenarios and how you would respond can demonstrate your readiness for the role.
✨Stay Calm Under Pressure
Practice staying calm in high-pressure situations. You might want to simulate emergency calls with a friend or family member to get comfortable with making quick decisions while maintaining clarity in your communication.
✨Showcase Your Communication Skills
Prepare to articulate your thoughts clearly and confidently. Think of examples from your past experience where effective communication made a difference, especially in stressful situations.
✨Highlight Your Adaptability
Be ready to discuss how you've adapted to new technologies or systems in previous roles. This is crucial in a fast-paced environment, so share specific instances where you successfully navigated changes.
