Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 + uncapped bonus | Class starts Monday 2 November
Great at customer service and comfortable with sales? We're recruiting Customer Service & Sales Advisors for a busy contact centre in Larbert, supporting one of the UK's best-known mobile networks. Full paid training and a permanent contract from day one.
As a Customer Service & Sales Advisor you'll take calls from pay-as-you-go mobile customers who are having trouble topping up. You'll fix the problem first, then, where it genuinely suits the customer, move them onto a flexible monthly plan.
Responsibilities
- Sort out pay-as-you-go top-up problems quickly and properly
- Ask good questions to understand how each customer uses their phone
- Recommend a monthly plan where it's a better fit, and explain why
- Use several systems at once while keeping the customer first
- Work towards customer service and sales targets
Package
- Uncapped bonus: currently averaging around £350 a month, with top performers earning up to £1,000 a month
- Full paid training and a supported nesting period, then ongoing coaching
- Staff discounts on broadband, mobile and TV, including family and friends deals
The process is quick: a call with us, a short screening call, a role play and an online assessment. We'll prepare you for every step. Offers are subject to a DBS check, a credit check and references.
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Customer Service & Sales Advisor - Mobile, Larbert employer: Red Dot Search UK Limited
Red Dot Search UK Limited is an excellent employer, offering a supportive work culture that values employee development and growth. Located near Bolton, the company provides competitive benefits and fosters a collaborative environment where you can take ownership of your caseload and make impactful decisions in household claims handling.
