Emergency Call Handler / Incident Response Specialist

Emergency Call Handler / Incident Response Specialist Location: Manchester City Centre (M2) Salary: £32,000 per annum Contract: Permanent | Full-time | On-site This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology. Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You\’ll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable. This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work. What you\’ll be doing: Emergency Call Handler / Incident Response Specialist * Providing real-time guidance during complex and unusual incidents * Supporting vehicles through restricted routes, obstructions and unexpected scenarios * Monitoring behaviour and stepping in where safety could be compromised * Making quick, balanced decisions under pressure * Communicating clearly during dynamic situations * Learning from incidents to help improve future responses What were looking for: Emergency Call Handler / Incident Response Specialist * Minimum 1 year experience in emergency call handling, control room, dispatch or similar * Strong de-escalation and decision-making skills * Calm under pressure with excellent attention to detail * Confident communicator with a safety-first mindset * Comfortable working with multiple systems and new technology * Full UK driving licence with 3+ years driving experience and a clean record * Flexibility to support a 24/7 operation, including nights and holidays What\’s on offer: Emergency Call Handler / Incident Response Specialist * £32,000 salary * Private medical, dental, life insurance & income protection * Company pension * 28 days holiday plus Birthday Leave * Referral incentive scheme * A genuinely meaningful role shaping the future of transport safety Interested? Apply now or get in touch for a confidential conversation before applying